Integration with ADP - Automatic Data Processing, Inc.

[doormold]

We are looking at Service-Now as a ITSM tool. Does anyone currently have Service-Now integrated with ADP (Automatic Data Processing, Inc.)? What was your experience? Pros/cons?

[Masarrat Siddi1]

Integrated ADP with ServiceNow recently. Let me know if you still looking for some help

[HarshTimes]

HI Masarrat

I am thinking to integrate Servicenow and ADP to fetch the data. It will be helpful if you share the details and your experience

-Harsh

[seanb]

what is the nature of your integration?  

We are trying to deploy HR Service Management and work out our onboarding process.   We are finding ADP's API is extremely limited.   Even uploading flat files through ADP's "Data Bridge" is limited(not to mention EXTREMELY expensive).  

Also, ADP does not make outbound calls, which is why I assume Gene had to create the solution mentioned in his post.   We are being told there is an "event" queue we can poll to see if there are employee updates.   It sounds marginally better than what Gene has come up with.

Can anyone else share their experience?

[Masarrat Siddi1]

I did sync ServiceNow user/location/department and other tables with ADP data. It was a Uni-Directional integration.

Thank You

[Allen Andreas]

Hi,

My company is getting ADP and we wanted to basically have an onboard form through them, but get some of the basic information (name, job title, etc. ) pulled to SN (in to our own form with other fields that ADP just wouldn't be able to do for us). We just got off the phone with them and they need to reach out for more information, but could you give me a basic run-down of how we would go about this?

So what would the basic pull or get from ADP look like for a basic field like first and last name and then how we could integrate that in to a form that we have within SN.