IntegrationHub - Remote Process Sync - Syncing attachments

[James Kailukai1]

I have setup and able to exchange Incidents using IntegrationHub's Remote Process Sync. I have a the Inbound and outbound Flows working to update the "attributes". I have started to work on the syncing the attachments

I have looked at this documentation ( https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub/reference/remote-process-sync-actions.html ) and it make it seem fairly simple as you see from below. 

Identify and request missing attachments from a remote system: Use these actions in the following order to automatically look up and request attachments from a remote system that don't exist in your local system:

1. Identify New Attachments - Use this action to look up any attachments that exist on the remote system but don't exist on your local system for correlated records.
2. Request Attachments from Remote System - Use this action to request the transfer of identified attachments from the remote system to your local system.

I was looking if someone had a flow sample of how to get the Attachments from the remote system. I have the following so far:

My issues is that I am new to this and I am struggling with what needs to go in the various Inputs on each of the actions. I am not even sure if I am using the correct actions and in the correct order. 

I would appreciate any help anyone has. 


  

[Shreya Shah]

That's great! Try to add a blog on the community for the same!

[The SN Nerd]

As you have mentioned in your document, the tutorial on the Product Documentation is incomplete (does not show how to setup attachments) and contains errors.
Your word document is fantastic and addressed some of the issues I painstakingly had to work out myself, and helped me get attachments working.

[James Kailukai1]

Thanks.

[Vignesh8]

Hi @James Kailukai1 ,

Hope you are doing good. If attachments are added on update of incident on source, inbound flow clears out every other field  on Target Instance and Attachments are added. Could you please advise how we can handle this ?

Regards,
Vignesh

[ed475]

It's been a wile since you posted this, but I'm getting stuck in the same place and am unable to find any working examples. It doesn't help that the documentation doesn't match the flow designer actions either. Did you ever figure out how to sync attachments?