IntegrationHub - Remote Process Sync - Syncing attachments

James Kailukai1
Tera Guru

I have setup and able to exchange Incidents using IntegrationHub's Remote Process Sync. I have a the Inbound and outbound Flows working to update the "attributes". I have started to work on the syncing the attachments

I have looked at this documentation ( https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub/reference/remote-process-sync-actions.html ) and it make it seem fairly simple as you see from below. 

Identify and request missing attachments from a remote system: Use these actions in the following order to automatically look up and request attachments from a remote system that don't exist in your local system:

  1. Identify New Attachments - Use this action to look up any attachments that exist on the remote system but don't exist on your local system for correlated records.
  2. Request Attachments from Remote System - Use this action to request the transfer of identified attachments from the remote system to your local system.

I was looking if someone had a flow sample of how to get the Attachments from the remote system. I have the following so far:
find_real_file.png
My issues is that I am new to this and I am struggling with what needs to go in the various Inputs on each of the actions. I am not even sure if I am using the correct actions and in the correct order. 

I would appreciate any help anyone has. 


  

15 REPLIES 15

ed475
Tera Expert

oops just seen you posted your solution. Thanks so much.