Introduction to the Content Management System

[#1]

The Service-now.com Content Management System (CMS) is designed to provide a b2c interface between the IT department and the user community. Rich in functionality, the CMS uses a familiar interface while integrating with the existing Sevice-now.com implementation. Robust style and customization options allow easy corporate branding and standards-based building blocks designed for use by non-programmers. This session will provide an overview of the CMS and focus on the Pioneer Natural Resources and Queensland Transport deployments.

[mark_odonnell]

Jeff the updates will be apparent in the content management overview page in the WIKI. http://wiki.service-now.com/index.php?title=Content_Management_Overview

cheers,
mark

[stephmcl303]

Hi,

Realise this post is quite old now but were having problems with the development of our cms page in that the header-banner with attachments and back button is missing from some of the content types. We are using record producers for the main bulk of requests which doesn't seem to have it and also our knowledge base articles also don't seem to have it.

The SN demo is the same but I notice form your screen shots that you have managed to achive this can you advise how this was done?
I have tried using idividual Iframes which i have for some order guides and wizards which work but would like to avoid this approach as we have over 100 record producers

[mark_odonnell]

@stephmcl303, to answer your question... I think I have purposely set a display:none; attribute on the back buttons throughout the interface using CSS. Are you asking to see the back button or remove it? More often than not, the back button is geared to go back to a system list from a form which is typically not the case in CMS (nav menus, cms list blocks and pages).

If you are trying to consistently show or hide the back button? I am not 100% sure what your issue is.

[stephmcl303]

Hi Mark,

I am trying to show the back button across the site we have got round the issue with re-directs by adding a client script to control where the re-direct goes to

[LPServiceManage]

Thank you for the screen shots. They are exactly what I was looking for - to help in some decisions relating to CMS and the Service Catalog