Flow Designer Export
How can I move a flow between instances without an update set. Is there a way to export to xml and then import in another instance?
Forum Posts
Agentic workflow to compare two documents and display the difference
I want to create an agentic workflow to compare two documents. Is it possible to do it in ServiceNow platform or do we any system limitations? Prompt the user to upload or select the two documents that need to be compared. Ensure both documents are i...
Permalink different between Knowledge view and when viewed from Service Portal
I've linked several knowledge base articles using link provided by "Copy Permalink" in Self-Service -> Knowledge Base. This seems to work OK but when I view the same article from Service Portal, it's switching to display the Knowledge Base page inste...
Resolved! How to update the owner of a VTB
I tried some of the solution proposed here but it didn't work. In the VTB table the field owner is blocked by ServiceNow Security. This solution is not possible.Is out there another solution for this issue. Why the ownership of a VTB we are not able ...
Resolved! Database Indexes best practices?
Hi everyone!Recently I've been struggling with custom table deactivation proccess.I need to deactivate a bunch of tables it's associated fields, and one thing that got me stuck in the proccess is: what's going to happen with the associated database i...
Resolved! Co-owner for Virtual Task Board
I own a Virtual Task Board and I have shared it with other members. I want to add a co-owner to the VTB so that we can both go in and make certain changes. For example, I was out of the office and one of the VTB members wanted to change the name of...
How to use the Store app in PDI?
Dear experts/developers, Hope you are doing well. How do we use the Store app on the personal instance? I would like to try the app - Now Assist for Creator on my personal instance. Regards, Anish
relationship table
Which table is the relationship table between RITM and Knowledge management?
"This Knowledge Item has expired"
Hi, Have recently noticed that users are receiving the "this knowledge item has expired" message when looking at previous versions from the version history list. Before users were able to view all previous versions once the current published version...
What’s the Future of Data Privacy in an AI-Dominated World?
As AI becomes the backbone of modern decision-making, automation, and customer engagement, the question many organizations are now asking is: What will data privacy look like in a world fully dominated by AI systems? Traditional security tools—firewa...
Resolved! Error when saving a form "Custom state '' is not mapped to any state bucket."
HI, I am getting this error when trying to save info in a pm_project form record:Custom state '' is not mapped to any state bucket. Please contact System Administrator to verify the setup. I have already checked these links but the error seem not to ...
Adding sn_customerservice_task to Data Driven Visual Task Board (VTB)
Dear community, I am not able to create Data Driven Visual Task Board for sn_customerservice_task, as it is not available to be selected from the choices. Many thanks in advance!
Resolved! Email which was sent is not seen in Activity
We have updated our instance to Zurich we were doing sanity checks and we found out that the email which were sent to the users are not appearing in Activities . We upgraded our sub prod instances.Can anyone help with this. Thanks
cannot export all roles from sys_user_role table
Hi there, I am trying to export the sys_user_role table. In the table there are 1194 records, however when I export I only get 1187 records (note that I am logged on with admin and have Elevated Roles) . There are obviously some rows that I cannot ...
Resolved! Service Bridge Registration Stuck in Work in Progress
I have two instances that I'm trying to setup with Service Bridge. I have followed the documentation on https://docs.servicenow.com/bundle/washingtondc-service-bridge/page/product/tmt-service-bridge-2/task/service-bridge-v2-register.html I complete ...
