Over the years I've worked with a lot of different clients on ServiceNow, and these days AI comes up in nearly every first conversation.One engagement has stuck with me. It was a large enterprise that wanted AI in their ServiceNow environment. They h...
The subject says it all, I have subcategories on a table where they have a sequence, 1-7, and yet when you go to select a subcategory, it's not in that order.Note: this is in a portal we built. Where shall I start or continue to look? I haven't com...
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
Hello, we are ServiceNow customers ( Healthcare) implementing Sailpoint as our IAM solutions to integrate Service Catalog and maintaining access request and approval through ServiceNow while managing the governance and identity through Sailpoint ISC....
Introduction Ever felt like you’re missing updates in ServiceNow? Notifications are here to save the day! They’re the little nudges that keep everyone informed about what’s happening, whether it’s an incident update, a task assignment, or a major cha...
Hello,I understand the you can add a setting of no_text_index=true to stop a field being searchable by the legacy search (Zing?).In the article body fleld of our knowledge articles we have a dictionary entry with a default value of no_text_index=true...
Hi, Catalog item - xyz,it contains 2 custom variables(choice list variables) and referring to 2 different tables , based on first variables it will show the second variables dropdown list, I am mentioning the reference variable table names below.1.ab...
Hi I have a dashboard with a number of reports on added, that pull back data on our knowledge base. Things like most viewed articles, total views in on a given day, No. of published articles etc.I'm trying to build an interactive filter to add to thi...
Hello community,I have a request to implement country specific holidays exclusion for SLAs. I already have 20 SLA definitions and countries are from all over the Globe with different holidays to be excluded. Is there any other way to do this without ...
When will Brazil version be available for PDI today ? Any timeline ?
I have a GRAPQl and a Transform i need add transform to data sources in data visualization type pie like imagebut it's not work.
Hi allWhile creating hr case from native ui it showing employee name in search after typing 3 words. But in hr agent workspace if i am searching for employee by typing results it is not showing the employee names instead it is showing no result found...
task 07 create orphan rule REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - Using CI Class Manager, from the Email Server class configure an orphan rul...
HiIn knowledge management we have approval publish/retire, instant publish/retire . So my requirement is for some knowledge articles based categories it should go approval process for some articles based on category it shouldn't go any approval proce...
Hi community,I'm trying to set up ReleaseOps across two instances and can't get past the Multi-Instance Framework (MIF) trust step. I'd be grateful for any advice from anyone who has seen this error.Environment- Two ServiceNow-provided demo instances...