a scheduled report for subscription management
Hi Snow community Has anyone built a schedule report for subscription management or any better idea for subscription management, thanks
Forum Posts
display the live agent's name in the virtual agent chat window
How do i display the Live agent's name and the users in the Virtual agent chat window after every message.
Resolved! Add agent name in live chat message
In advanced work assignment->settings->queuesI want to change message in this field - "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...
Email Digest Improvements and Discussion (Zurich+)
If you manage notifications in your instance - and especially if you're looking to cut down on emails (to improve UX/decrease clutter) - the new Default Digest and Multi-Record Digest functionality added in Zurich is a major game-changer. Digests wen...
Resolved! Migrating Confluence Article's to ServiceNow's KB
Hey Folks, my company wants to migrate from Confluence to ServiceNow's Knowledge Bases. Is there a direct way mass-migrate articles from Confluence to SN-KB or are we looking at downloading each Confluence article as a .doc and then importing into SN...
How to find tables which are least used in last 30days ?
least used : it means didnot used in any ways that is no transaction happen to the table
Resolved! Best practices for disabling an Assignment Group - Identify automation associated with the group.
Before disabling an Assignment Group, how would one go about identifying any automation (record producers, scheduled templates, workflows, etc) that may be creating/assigning tickets to the assignment group? Also, is there any need to move the Closed...
Resolved! ServiceNow Seven Best Practices for User and Group Management: A Guide for Platform Administrators
In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing...
Knowledge Article Template approval flow issue
I created a custom Knowledge Article Template. When I select a Knowledge Base and choose this custom template, the article is created successfully. However, when I click Publish, the approval workflow is not triggered.The same Knowledge Base is confi...
Resolved! How to close g_modal window in which I have a record producer; I need to close this g_modal window onsubmit of Record producer.
For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
Resolved! Can you use the same categories for multiple knowledge bases?
We are building multiple knowledge bases for our organization and for standardization, we are using the exact same categories. We've run into an issue where when searching the kbase, those categories are appearing multiple times on the search window....
how to check if a plugin is being used by user in servicenow ?
I want to know before uninstalling a plugin, if it is being used by any user or not
How is "Reassessment frequency" saved in the Risk Scope & Scheduler Playbook?
Hi everyone,I am working with the GRC: Advanced Risk workspace, specifically within the Risk assessment scope and scheduler Playbook.I am trying to troubleshoot an issue where the "Reassessment frequency" dropdown selection on the Playbook card is no...