I received a requirement from the Internal team to convert all their knowledge content specific to each site managed in OneNote to be transferred to ServiceNow. I cannot create each article as that would mean a minimum of 25 different categories for ...
Hi all, May I know the pricing document for ServiceNow was charged by yearly or monthly? We've found the information related to ITOM Discovery.Product Name: PROD14997 - IT Operations Management Visibility - Subscription Unit v2Price: $12 per SUIs it ...
Hi,In a custom application, I have a field that references the company table. I want to be able to change the view of the list that pops up when a user performs a lookup (aka, clicks on the magnifying glass icon), but only for this specific form.I un...
/Has anyone done a integration with Cisco Firepower Management Console with ServiceNow? Request to automate the adding of ACLs etc with approvals of course from network engineers.
I want the “Related Articles” widget to only show articles in the portal language I’ve selectedSo that I don’t see or access articles in other languages. How to achieve this. Please support.@hvrdhn88 @Ankur Bawiskar @asifnoor @Jaspal Singh @Alex Coop...
How to add Add Header & footer & Link into a knowledge article custom template in Zurich
Hello,I am trying to understand who the following fields are updated in ServiceNow:- Install Status- Operational Status- Hardware statusMy questions:1. How are these fields updated(Discovery, integrations, manual, etc.)?2.Is there any default depende...
I am hoping the community can help with what can be a common scenario for an organization. Universal Request and its functionality seem like it should be the answer, but it feels like it blocks intuitive usage and negates efficiency in some scenarios...
Hi all, I'm trying to setup a communication plan for our change request. The communication plan has 1 communication task definition and 1 communication contact definition. The communication contact definition is set to the type of 'Recipient list' r...
Hi all,Just wanted to share a pattern I’ve been using for automating application updates with Flows.There are lots of ways to handle this, but this has worked well for me so far — curious to hear how others are approaching this. The two most importa...
Hi, since Quebec, ServiceNow has "enhanced" the Subscription Management module.The thing is that now its not usable in our scenario:- We have both CSM and ITSM licenses, lets say 200 CSM and 400 ITSM.- ITSM is as per new licensing part of CSM, so a C...
I've created a copy of the Now Assist Adoption dashboard and added a department filter, but I was only able to apply this filter to usage reports. The filter isn't applied to feedback reports — is it possible to add department filtering to feedback r...
Hello talents,Is it possible to build something like the 'condition' field type in Portal?Something like this Thank you so much!
Hi Everyone, Please guide on how to increase time out for agent presence .We are using advanced work assignment. Currently when agent workspace is closed and the agent is working outside of agent workspace on native platform , after 10 mits the agen...
What exactly is considered billable usage in ServiceNow IntegrationHub, and how are IntegrationHub transactions calculated?There seems to be some uncertainty and differing interpretations around what actually counts as an IntegrationHub (IH) transact...
