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01-18-2022 05:57 AM
I have a portal widget which was developed to see a few details. is it possible for me to add the same widget to the agent workspace landing page and view it on the homepage set up?
Please help.
Solved! Go to Solution.
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01-18-2022 06:03 AM
Hi
Service Portal is based on a completely different technology than Agent Workspace.
Therefore it is not possible to add Service Portal widgets to Agent Workspace.
But you can add a Workspace Component with an IFRAME and within that IFRAME Service Portal Pages can be displayed. That is the way the Agent Workspace renders a Service Catalog.
Kind regards
Maik
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07-06-2023 08:31 PM
Yes you CAN do this. I've been doing this for two years now and have implemented Google Maps/Places linked to integrations that then open new Workspace tabs for any record.
Record searches...anything.
Here's the catch. You have to create a custom Workspace component that will also accommodate two more parameters. You will need the table parameter and the record id parameter to pass through to your custom iFrame.
Also, you cannot tell it's an iFrame. This is currently implemented for one of the largest corporations in the world.
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10-16-2024 01:02 PM
If you could provide more detail on your solution, that would be fantastic. Specifically the custom workspace component. This is worth an article or blog post!
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11-16-2024 10:11 PM
Hi, yes sorry for the delayed response. Yes, so this is something I developed about 3 years ago now, and didn't realize others may want to do the same thing.
Funny enough, it was created as a way to quickly add custom features to Workspace without the overhead of CLI...and yet, I had to create the 'easy button' with CLI, the 'not so easy button'.
Overall, it's been flawless to use and my team and I have leverage it for a complex Google Maps implementation as well as dynamically displaying emails for users related to a reference choice...then permitting the end-user to multi-select against that list and generate an email in the Workspace email composer.
Take a look here: https://www.servicenow.com/community/developer-forum/dynamic-service-portal-widgets-inside-configura...
