- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-02-2026 07:03 AM
On the Incident form, the header displays the table label ("Incident") along with the record's display value (for example, INC0010001). Is it possible to change the table label dynamically based on a condition? For example, if the Priority is 1, can the header display "Critical Incident" instead of "Incident"?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-02-2026 11:33 AM
Hi @sonimore101
No that's not possible but what you can do create a onload client script and check is incident is P1 show Info message or use the field style to make priority field red or yellow if priority is P1.
****************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
****************************************************************************************************************
Known Issue in the ServiceNow Community
Currently, there is a limitation when embedding screenshots directly into a Community post or question. Members may not be able to download the image or zoom in sufficiently to view the details. For better visibility and quicker resolution, you can either:
- Attach the image as a file so members can download and view it at full resolution, or
- Embed the image using a larger image size. This needs to be done manually when creating the post.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-02-2026 11:33 AM
Hi @sonimore101
No that's not possible but what you can do create a onload client script and check is incident is P1 show Info message or use the field style to make priority field red or yellow if priority is P1.
****************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
****************************************************************************************************************
Known Issue in the ServiceNow Community
Currently, there is a limitation when embedding screenshots directly into a Community post or question. Members may not be able to download the image or zoom in sufficiently to view the details. For better visibility and quicker resolution, you can either:
- Attach the image as a file so members can download and view it at full resolution, or
- Embed the image using a larger image size. This needs to be done manually when creating the post.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-02-2026 08:18 PM
Hi @sonimore101
Dynamic changes to the form header's table label are not supported OOB in ServiceNow. The label is sourced from the table's global Dictionary definition.
Using Server script ( like BR) , you can display gs.addInfoMessage() post validation or you can use Field style to highlight the priory field using a flag ( Like a VIP one) when the Priority is 1 to make it user's noticeable.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
