Is it possible to monitor number of users logged in over a period of time?

[Michael M1]

I would like to trend number of concurrent users/sessions over a period of time.

The only things I see in the platform are 'Active Transactions' or the Event log and query for login/logout and then do some work in Excel.

Is there a better method for doing this?

[Michael Ritchie]

I am not aware of anything iwthin the instance tracking that.   xmlstats.do includes session information like the number of logged_in users and even a breakdown of those users.   Some customers are using that site with an application monitoring tool to capture details.

https://INSTANCENAME.service-now.com/xmlstats.do

[SanjivMeher]

May be you can run a report on user table based on their last login time?

[Dom Gattuso]

I've written the following server side script that iterates through all nodes and captures the sum of all users for each node:

var total_users = 0;
var diag = new Diagnostics();
	
while (diag.nextNode()) {
   var diagNode = diag.getNode();	
   var ss = diagNode.stats.sessionsummary;
	
   if(ss){
      total_users  += parseInt(diagNode.stats.sessionsummary["@logged_in"]);
   }
}

gs.info(total_users);

You can put this into a UI Page (attached xml) and add it to a dashboard. The attached UI page will look similar to the single score report "Logged in users" which is a count of all records in the v_user_session table (showing all logged in users for the same node you are on): 

Hope that helps! 

Thanks, 

- Dom