ServiceNow AI Platform forum

what is the difference between plugin and application ? how we can create plugins in servicenow ?

Resolved! Can you make a field read-only in one section of a form but not everywhere?

By using tabs, you can add the same field on each tab in addition to it also being on the main form. Is there a way to set the field to read-only on one of the tabs, but allow it to still be writable on the main form? I'm thinking not, but if anyone ...

Knowledge Base hyperlinks to SharePoint

How do I create a link to a SharePoint-site from Knowledge Base?

Resolved! Some users are not able to view Email Client feature from some forms

Hi Guys,I have enabled email client by adding email_client=true to a form. However, I realized that some of the users are not able to view it the email client feature.Any body know why?Mussie

Resolved! Unhide the field on Form Layout

Hi All,I am currently using Fuji Version , I have a doubt on unhiding form fields.Recently I noticed that for some of the catalog item form No quantity,No cart,No order,No proceed checkout ,Omit Price in cart fields are missing but for other items ...

Resolved! Howto Clear out the CMDB

We'd like to clear out our CMDB in our staging/development instance. There are no records in this instance except testing records. Would it be appropriate to:1. Navigate to System Definition --> Tables2. Open the Configuration Item table3. Open t...

How to update a rule in an existing ACL

I'm trying to publish a report that I created on cmdb_software_instance table, but apparently, the users are not able to see the report even though I shared it with them. I figured out it's because the ACL has the "Required Role" setup for "itil" and...

Anchors in the insert/Edit link button in TinyMCE

I have opened the anchor button on the HTML editor in TinyMCE to set an anchor point. However I do not have the option in the insert/edit link to use name the anchor so that a user can click on a word to jump to that point in the article. Does anyone...

CI Class Manager-Hierarchy not populating

I have to configure our CMDB Dashboards and so trying to do this through the CL Hierarchy.However, when i click on CI Class Manager, i see the CI Hierarchy but it's not populating for me to select different CIs.Can someone please tell me exactly what...

LDAP OU Definitions Issue with RDN

Hi allI'm trying to configure a new LDAP OU Definition for my LDAP Server but got a problem with the RDN.Basically, when I write the RDN value into such field, the space provided is not enough and the value is truncated. The RDN must be: OU=Serv...

IncidentState.CANCELED and IncidentState.CLOSED constants both had a value of 7

After upgrading from Eureka to Helsinki patch 7 our IncidentState.CANCELED and IncidentState.CLOSED constants both had a value of 7.I found that the values were set in the IncidentStateSNC script include.The values were IncidentStateSNC.NEW ...

Multiple dependent values for a choice field

I have a situation where I have a handful of groups that all have a pretty big list of categories.Some of these categories overlap, some are unique to just the value of a "service type" field. Each group has ~ 40 - 60 total categoriesIf each group ha...

Best Practice in OOB

There are several instances of OOB scripts not falling with proper best practice, even according to ServiceNow's own best practice guides. They use things like constructors vs. literals, missing semi-colons, using eval, etc. I'm of the mind to le...

I need help with the business duration calculation.

I don't understand how to set it up or how it is supposed to work OOB. I changed the calendar schedule to match our schedule, but the field still shows incorrect information. We are trying to get business duration on tasks assigned to our desktop...

Resolved! GlideAggregate when to use if vs while in loop

I'd like to get some clarification on when its appropriate to use an if or while loop get you use getAggregate();The documentation has examples of both where there is an if and then others where there is a while loop. Even in this article Count a...

Forum Posts

what is the difference between plugin and application ? how we can create plugins in servicenow ?

Resolved! Can you make a field read-only in one section of a form but not everywhere?

Knowledge Base hyperlinks to SharePoint

Resolved! Some users are not able to view Email Client feature from some forms

Resolved! Unhide the field on Form Layout

Resolved! Howto Clear out the CMDB

How to update a rule in an existing ACL

Anchors in the insert/Edit link button in TinyMCE

CI Class Manager-Hierarchy not populating

LDAP OU Definitions Issue with RDN

IncidentState.CANCELED and IncidentState.CLOSED constants both had a value of 7

Multiple dependent values for a choice field

Best Practice in OOB

I need help with the business duration calculation.

Resolved! GlideAggregate when to use if vs while in loop

get the execution ID of the current flow run

Security and Configuration Best Practices for Mode...

ITOM post cloning activity

[Article] How to Create a List View in Servicenow

[Article] How to Create a List View in Servicenow

Reference qualifier not working as expected when A...

Transaction canceled

Can SharePoint Spoke be used instead of OneDrive S...

Custom portal restrictions

Role needed to call rest API

Bussiness Unit and Department creation strategy ho...

[Article] How to Create a Report in ServiceNow (20...

Creating user account for cloning process

Knowledge article - article template translation

Tufin Orchestration Suite