Is it possible to redirect KB articles to an external link directly?

[anurag92]

Hi all,

I have got a requirement: KB article should directly link/point to an external URL.

Details:

When an end user clicks on a KB article in Knowledge base, he should be directly redirected to an external link rather than opening the KB article in ServiceNow.

I have provided an external link inside the article, so the end user can open the article and then click the link to re-direct. But the user does not want to open the article, but wants to go directly to external URL.

I know the requirement is a bit weird. Let me know if anyone has an experience with this.

P.S.: I have re-posted this, a bit desperate on understanding the possibility.

Regards,

Anurag

[oharel]

Use this onLoad client script:

function onLoad() {
   //Type appropriate comment here, and begin script below
   if(g_form.getUniqueValue() == 'b5fbd36c37756200865bdb9643990e73') {//this is the sys_id of the article you want to redirect from
   var url = 'http://www.google.com';

   OpenWindow = window.open(url, '_blank');
   }
}

[anurag92]

Thank you guys. I appreciate all your suggestions. This worked fine when I opened it through a list view of KB articles.

What I couldn't get to work is, when an end user opens a Knowledge article from Knowledge homepage, this client script doesn't work. I believe there would be a catch here. Something needs to be done in Jelly UI Page for KB View. Please help me out here if my understanding is wrong.:

[larstange · Accepted solution]

Hi,

Yes you are correct. You need to make a client script in that ui page to open the link

It could look something like this (has not been tested)

//Get KB name on load and check if there is an external URL we must open
var KB = getParmVal('sysparm_article');

var gr = new GlideRecord('kb_knowledge');
gr.addQuery('number',KB);
gr.query();

if (gr.next()) {
   if (gr.externalLink != '')
   window.open(gr.externalLink, '_blank');
}


function getParmVal(name){
       var url = document.URL.parseQuery();
       if(url[name]){
               return decodeURI(url[name]);
       }
       else{
               return;
       }
}

[telmo]

Hi Lars,

Tried on my instance and it works.

Telmo

[anurag92]

This worked nicely sir. Thank you for your time and insights.