Is it possible to send "reply" emails from a ServiceNow instance?

[somjyotisinha]

Hi All,

We have a requirement to send out "reply" emails (from within ServiceNow, as email notifications) in response to some inbound emails received in a ServiceNow instance.
I tried tweaking the headers in the sys_email record to add the "In-Reply-To" and "References" headers (and added the correct values in them) using a before insert Business Rule, but that didn't work - the emails showed up as new emails in the destination mailbox.

Is there any good way to achieve the same? Any help is appreciated.

Best Regards,
Somjyoti

[Alikutty A · Accepted solution]

Hello,

Have you checked the Reply email option on your inbound action to see if it sends email as expected?

Thanks!

[somjyotisinha]

Thanks - weird how I could miss that!

Best Regards,
Somjyoti