Is there a character limit on the SNC Access Control plugin?
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3 hours ago
We have installed the SNC Access Control plugin, but are running into what seems like a character limit in the "Name" field when trying to add multiple users. Is anyone aware of this problem, or how to correct?
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3 hours ago
Yes, this is a known behavior in ServiceNow. The SNC Access Control plugin (com.snc.snc_access_control) allows you to grant instance access to specific ServiceNow Customer Service and Support employees. While the documentation states you can add multiple users by separating their names with commas (e.g., firstname.lastname,firstname.lastname), the Name field on the snc_access_control table is a standard string field with a default dictionary max_length (often 40 or 100 characters).
When you add a long list of comma-separated users, you easily hit this underlying database varchar limit, causing the text to truncate or reject further input.
This is how to fix it:
Just Create Multiple Records
- You are not restricted to using a single SNC Access Control record. Instead of packing an extensive list of names into one field, you can simply create multiple records in the SNC Access Control table.It is cleaner, avoids database truncation issues, and makes auditing access much easier.
Please mark the solution Accepted if the above details helped you.
