Is there a size limit to how big a knowledge article can be?

[susannare]

My team is going to be creating rather sizable knowledge articles based on existing Word documents. Is there a size limit? We have some documents that are in excess of 20 pages. Want to know if I am heading into a problem.

Would also like any pointers on knowledge article limits and gotchas.

Thank you!

Susan Nare

Atos

[Uncle Rob]

The only problem I'd anticipate is what your users expect / prefer to consume.   Are they looking for full guides, or just a component within the guide?   If its the latter it might be worth it to break the articles up and tag them nicely.   Let contextual search take   care of the rest.

[susannare]

Understood, but these are process and procedure documents. Each one needs to be together. Hence the size. Hence my question.

[bianca_vaccarin]

You could try having a separate knowledge base for the process docs and utilize jumps and internal linking to tie related topics together. Much like what our product documentation does:

Technically there is no size or length limit for a KB article but as rfedoruk mentioned it would probably be better for UX if each article wasn't equivalent to a 20 page Word doc. Keeping the format consistent throughout a 20-page KB would be a doozy as well since the WYSWIG can be a challenge. A way around that would be to copy the doc into notepad and strip the formatting before copying it into a KB article. Then format from within the source code.

heidi.schnakenberg would you agree? Or is there a better way to go about this?

[Uncle Rob]

The other thing is that KBA's don't have "pages".   Its just scroll scroll scroll scroll.
I'm not sure.. its probably HTML trickery, but can a KBA link internally?   That way you could at least have a top level index.