Is there a way I can send emails from multiple addresses when notifications are going out from ServiceNow?

[Mussie]

Hi Guys,

Can someone please confirm if there is a way that I can send emails from multiple addresses when notifications are going out from ServiceNow?
I have got a requirement where several different Request Management system (such as Finance, HR) want to use different email addresses as having one email doesn't meet their requirements.
Regards,

Mussie

[ark6]

Hi Mussie,

I feel setFrom(Someone@example.com) in the notification script can solve your purpose

You can do something like

if(current.requester.department=='Finance')

{

email.setFrom(example@finance.com);

}

else if(current.requester.department=='exm')

{

//your other conditions

}

Please hit like or mark helpful if found appropriate

[tlindof]

In the notification you can use

email.setFrom

email.setReplyTo

I have them in a Mail script this allow me to choose what From and reply to for the particular notification.

[Mussie]

Thanks guys for the responses, both work but the one suggested by Arka is much more flexible as it involves scripting. The only issue I have is the display name of the address. The email address is changed but the display name still remains the same, is this something I can configure or change? I think not.

Mussie

[Rahul Jain11 · Accepted solution]

Hi Mussie,

You can do like this:

if(current.requester.department=='Finance')

{

email.setFrom("Finance Service Desk <example@finance.com>");

}

else if(current.requester.department=='exm')

{

//your other conditions

}

Regards,

Rahul Jain