Is there a way to hide edit/add MRV buttons on RITMs in the Portal after submission?
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‎06-20-2025 07:09 AM
We've found that users are able to see the 'add', 'remove all' and 'edit' button on MRVs in RITMs in the portal after submission. This allows users to enter data and see the data in the MRV on the form (until the form is reloaded and the changes are lost).
Is there a way to avoid misleading users by hiding these buttons ONLY AFTER the request has been submitted (without DOM manipulation)?
In anticipation of being asked, I have reviewed the following articles:
https://www.servicenow.com/community/itsm-forum/hide-disable-add-remove-all-x-buttons-on-a-multi-row...
https://www.servicenow.com/community/now-platform-forum/how-to-hide-buttons-in-multi-row-variable-se...
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‎06-20-2025 07:24 AM
not possible to hide without DOM.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-20-2025 08:23 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader