Is there a way to search for Catalog Variables on the Workspace?

[Jay D1]

Is there a way to configure and do a Global Search of Catalog Variables on the Workspace.

I was able to do this on the standard UI but wondering if I can search for a Catalog Variable on the Workspace.

[John Zhang1]

Hi Jay,

This post -Agent Workspace>>Catalog tasks>>How to show variables on top of the task form?

may give you a solution.

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct.

[Jay D1]

Hey John, thanks for the reference. We are already showing the Variables on the Workspace but we want to do a Global Search on those Variables. Example,

Number --> RITM0021134
Variable 1 --> Test Input

We want to search for "Test Input" and have it return the "RITM0021134" in the Global Search on Workspace.

[Allen Andreas]

Hi Jay,

I don't believe there's a way to add the variables to be searchable by global on workspace.

Just to mention it: To add it in the platform UI global search, you'd navigate to the "Text Search Groups" and then, for example, within the "Tasks" record, simply add a record for the sc_req_item table there, which then enables variables to be searchable.

It was hopeful this same solution would resolve the agent workspace global search, but it does not. It appears that it is limited to only these tables:

• Cases
• Customers or Users
• Now Community Questions
• Incidents
• Change Requests
• Problems
• Knowledge Articles

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/reference/sear...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Jay D1]

So I was able to add our custom tables to the Workspace Global Search. Should be able to add other tables based on needs to Search Application Configuration ("Agent Workspace Search Config" for the Agent Workspace) did the job. Also, turns out Catalog Variables are being searched by simply adding the Request Item (sc_req_item) table above.

Also, is it possible to search for a date on Global Search on the standard UI?