We just started setting up our knowledgebase and I have been looking at the Flag functionality. When I flag an article I know I can see the article and the comments in the Flagged module under Knowledge. I was not notified by e-mail that the article ...
hi community!I'm developing a custom form that has a State field. I also have the OOB "Work Notes" field on the form. I need to require the "Work Notes" field be filled with something to enable changing the state of the record FROM any of 3 "clos...
I am helping kick start the Knowledge initiative in our company. Based on the way our current Knowledge base is designed, I am needing to know if there is a way that you can assign people to approve articles in the categories of a Knowledge base. Cur...
When a user creates a new knowledge article I want the article to display default headings and comments in the article body, so that they follow the company style and are provided with assistance in the form of comments that they can delete. How do...
Can anyone provide guidance on moving the Submit button on our record producer forms in our CMS environment?We have a two fold problem where our ESS portal in CMS is configured for 16:9 (widescreen) format and the Submit button resides on the right h...
In particular, there's a 'Time zone' field on the System Settings window (accessed via clicking the wheel on the top right corner) and one on the Profile (accessed via clicking your name and then Profile). If I change the value from the System Settin...
I have an extended Task table and want to do a dictionary override to change the reference table for the "location" field. What do I enter in the "Reference qualifier" field to make it aim at the table I want it to reference? thanks!
Is there any way for an administrator to export / extract the content of a Connect Chat for use outside of ServiceNow ?For example, the company may want to use conversations to support litigation actions where the conversation text indicates relevant...
Hi Everyone,Not sure if I posted in right category where I should post this, but can someone help or suggest. I want to know if there are service now folks that conducting technical trainings here in the Philippines? if yes, may I know the details wh...
I have a requirement that if a user with userid - "userId.123" logs in servicenow , HIs/her session should never finish. He/she should never be logout.Note: this is require to set for a single user not for all.Anyone have any idea how I can do that?
My client would like to be able to create a sub-task on a VTB.Conceptually, they want to be able to review an existing task that is presented on a VTB and have the option to create a sub-task against it.My understanding is that the code that would al...
Hello,I have recently started using SNOW. While doing some modifications in its favorites bar, some stuff got removed and misplaced. Now it looks completely messed up and I can't even see tabs like Incident, Change etc. Could anyone please help on ho...
Hello, I'm trying to use the out of box count widget in our new service portal site. I'm running into an issue however with sending the user to a list of records when they click on the count. I'm able to get a count of records using the query and ta...
Is there any limit that can be configured for Update All or Update Selected context menus? On our istanbul-09-23-2016__patch3-hotfix0a-03-17-2017 instance, if I selected more than 200 records, the Update All or Update Selected option just show a blan...
We have a CMDB where we have integrated third party discovery tools that has resulted in duplicate cmdb_ci_db_instance CIs. They have relationships back to the Server CI they run on and many have different kinds of tasks (Change and Incident) to both...
