I am not using a watermark to update an incoming email - I'm actually going through a glide query and updating it that way.Because of this, the target is empty (even though the email is updating the record). This causes all the attachments on the ema...
I am in System Policy -> EMAIL -> Notifications. I added an attachment to the notification by mistake when testing. It needs to go before moving this into production, but I cannot seem to figure out how to remove it. Feeling pretty silly about ...
A requirement we have here is allow our users to view open incidents and request along with their closed incidents and requests. The My Request page only lists the open incidents and requests. I was hoping if I put the Filter Breadcrumb in the My...
I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.I used a notification inside of my task but It doesn'...
I have a document I need to add to our knowledge base and it has links to UNC file paths in it. I need to be able to preserve these links inside the KB article. Everything I have tried has failed. just copying the link takes me to a web page an...
Hi,Can I remove this preview link (which does not do anything anyway) from the items list?The value of glide.sc.auto_expand is set to 0. I changed it to 1 and then back to 0, just to make sure. Preview is still there.Currently on Helsinki patch 6, UI...
Hi All,We are planning to integrate SCCM with Service now using plug in "Microsoft SCCM 2012 v2 (4.1.0)".There is a provision to setup 'Run as' user in scheduled data import - "SCCM System 2012 v2 Import".Kindly let me know which Roles we need to pr...
Hi ,Can someone please let me know what is "current.variable_pool" used in the business rule to call the Rest message . We are calling the REST messages for posting the varaibles information to 3rd party tool.Our script looks like this , please clari...
I have been trying to find a way to create a hyperlink within a ServiceNow KB article to network file without any luck. The links keep trying to open within the browser instead of file explorer, even when using the file:// prefix.Has anyone found a w...
I'm looking to install Optimizely to A/B test elements on Service PortalWhat's the best way to install the javascript after the <head>? I tried UI Script but it looks like it doesn't work with SP. Thank you
I am trying to find out the best practice for wiping out an LDAP import (in my case groups), and then re-importing that OU definition. In my scenario, the Groups OU previously had the wrong filter set, and now that it's been corrected, the invalid ...
Hello everybody,I am trying to create an if condition within a service catalog workflow. The advanced script looks as follows:answer = ifScript();function ifScript() { if (current.variables.delivery_address == "Test") { return 'yes'; } return 'no';...
I've been trying for a while to figure out a good way to make it easier for users to select the correct application or business service on tasks. When you have a couple hundred or more applications and business services, a user should not have to rea...
We have unique SSO record for each instance in the Identity Providers table. After each clone, we need to update the sso_source field on each user record so that it is using the correct record for that instance.I've tried using a clone cleanup script...
I have some complex logic in an email script for one of my email notifications. If there a way, from the email script, to abort the email from sending?
