We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! ACL not working with condition builder

Hi All,I am creating an ACL to restrict a user with a custom role to access and update Incident records.I have tried to create a Read ACL rule with the following configurations:However, if i tried to impersonate a user with a 'bu_itil' role, those 3 ...

find_real_file.png find_real_file.png
jamhoe by Tera Expert
  • 6134 Views
  • 21 replies
  • 2 helpfuls

GlideDialogWindow in service portal

Hello Experts,How   to use the the GlideDialogWindow in service portal?I want to show some message to the user based on the variable selection.setTimeout(function(){   var gdw = new GlideDialogWindow('response_message_und_comp_org');   gdw.setTitle('...

salu by Mega Guru
  • 4287 Views
  • 4 replies
  • 1 helpfuls

Usage of underscores in Meta field

I haven't been able to figure out why someone would use underscores to tie keywords together into a single phrase. I assumed doing so would require an exact match in the search such as using double quotes in a Google search. We are using v3.There was...

paulmcdonald by Tera Contributor
  • 2912 Views
  • 4 replies
  • 0 helpfuls

Assign to Me button not working properly

In our ServiceNow instance we have an 'Assign to me' button next to the Assigned to field where a user can click on that button and assign a ticket to themselves. Some of my users (they are definitely members of the particular group) have reported th...

assign to me.PNG

Resolved! How to port testing or traceroute

Hi,I want to run simple network commnads like "telnet xxx.xxx.xxx 443" or "traceroute xxx.xxx.xxx" from ServiceNow. We are configuring firewall ports but firewall admins cannot see the requests from ServiceNow. I want to run simple testing commands f...

Resolved! Modify Widget Body HTML template

Hi!I need to change(translate) the 'Estimated completion' title text but it is not possible to modify anything in the Body HTML template.Then I cloned the widget and was able to modify the text.But then in the Service Portal Page Designer I was not a...

find_real_file.png
jarleaase by Kilo Contributor
  • 2874 Views
  • 4 replies
  • 3 helpfuls

can anyone tell me what is the scope of service-now jobs in market .... i mean if a go for service developer job as my career will it be right choice...

what is future of servinow tool how long   we can expect this tool will stand in market ,and what is demand of service-now developer what are job opportunities for servicenow developer in big mncs like accenture ,hcl,cognizanti am asking this because...

Bilal Ahmad2 by Giga Contributor
  • 4026 Views
  • 1 replies
  • 1 helpfuls

Transform Map with multiple coalesce fields

Hi everyone,I am working on creating roughly 1500 CIs in the "Communications Devices" table, cmdb_ci_comm. I've run into an issue with the Transform, and I'd appreciate any advice you may be able to provide.My Transform Map looks like this:I need Ser...

find_real_file.png find_real_file.png find_real_file.png
DanLevin by Kilo Expert
  • 3736 Views
  • 3 replies
  • 0 helpfuls