issue while using Multiple Catalog ui policies on same variable

kalyani23 · ‎01-20-2022

Hi,

My requirement is based on selection of choice few fields should appear for each different choice value.

So i created 4 catalog ui policies for each choice value in record producer. to hide not required form fields and gave different orders.

on selecting choice based on order it runs perfectly , but if i do reverse selection Ui policy not working,and showing all fields without hiding other fields that were given in ui action.

Can u please suggest how to resolve this

regards,

Kalyani

Sai Kumar B · ‎01-20-2022

have you done this?

For one choice field, In UI policy actions Make wanted fields visible and unwanted fields hidden

do the same for the rest of the options and uncheck "Reverse if false" also, make sure your UI policy order is correct

View solution in original post

Voona Rohila · ‎01-20-2022

Hi Kalyani

can you share the screenshots of your UI Policies?

I generally will write a onChange client script instead of multiple UI policies which conflict with each other unless properly configured.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

kalyani23 · ‎01-20-2022

two more ui policies are there