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Issue with Advance work Assignment

Rakesh Patel1
Tera Contributor

‎01-20-2025 09:58 PM

HI All ,

 

i have observed one issue that whenever i craete Queue (AWA> Service Channel (related list))  for any support Group for Round robin enable.  my account impersonate all the members that present on that Group  .

 

please help if any one observe this issue and let me know if there any solution on this or any investigation steps .

 

Thanks

 

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1 REPLY 1

Not applicable

‎01-20-2025 10:08 PM

Hi @Rakesh Patel1 ,

Unfortunately your question is not clear, what is the issue here which you are trying to fix?

 

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