ITIL users unable to group using certain reference values

[Imran Giramani1]

If a user is allowed to view the data in the table, he should be allowed to report or group out of all its fields as well.

Scenario:

• Our user table has a reference field to company table
• Company table doesn't have any "report_view" acl for ITIL role

Outcome:

• ITIL members aren't able to sort/group user table using the company field, throughs an ACL error saying data cannot be viewed.

Challenge:

• Data is visible when grouping is not done, but access is restricted when grouped.

This seems like a product bug, thoughts?

[Sandeep Rajput]

@Imran Giramani1 Check if there are any ACLs which are restricting records for the user in consideration. Group by generally groups large number of records and may through error if the ACL prevent the access.

[Imran Giramani1]

Nope, data visibility is fine in the list view, it only throws errors when trying to report or group the list.