Itsm journey with service now

[JatinSrivastav]

Hi Team 

I worked on service now (operational/functional) end. I am pursuing ITIL certification. I want to learn the content about service now and the AI involvement. I saw the content over internet(YouTube/Linkedin) but everything is too much scattered. 

can someone please guide me over the journey as from where to start and so that everything is detailed manner (from scratch) so that I could have clear understanding and could learn correctly and properly. 

preferred mode to connect -email (jatinsri46@gmail.com). 

Regards 

[Laveena-Agarwal]

Hi @JatinSrivastav 

In today’s world of endless information, it’s often challenging to filter what truly matters, so it’s great that you’re taking the initiative to learn and grow your skills.

Here are my top 3 recommendations to start learning ServiceNow effectively:

1. ServiceNow University ( formerly known as Now Learning - https://learning.servicenow.com/)

• Create a free account and explore the Career Journeys (see screenshot).

• All on-demand courses are free.

• If you’re starting from scratch, begin with the System Administrator path and aim for the Certified System Administrator exam.

2. Personal Developer Instance ( https://developer.servicenow.com/)

• Sign up and request your own PDI for hands-on practice.

• For guided exercises, go to Learn → Learning Plans → System Administrator.

3.Official ServiceNow Documentation

• The best reference for any functionality or troubleshooting.

• Example: Google “Incident Management ServiceNow docs” to get the official documentation directly.