Jira Spoke 'Create User' activity error: "You must specify the products that user can access"

[Steve Brown1]

Hi Community, 

The Jira Spoke 'Create User' Activity is erroring with the below and I'm at a loss to what is causing the error:

{
    "Action Status": {
        "code": 1,
        "message": "Error:  You must specify the products that user can access. (Process Automation.fb6442fe77391110cc985228c81061d6; line 4)"
    }
}

This Activity has previously worked via a manual test however, nothing in terms of configuration has changed. 

I have since tested the Activity manually entering the values and via a FLOW gathering the values from a submitted Request Item.

Would this something that needs to be configured within Jira as the Create User activity doesn't required anything in relation to specifying a product?

#jira

#jiraspoke

#atlassian

#integrationhub

#createuser

[Mark Van Loock]

I'm getting the same error. I can clone the Create User action, but can't see how to add an additional field in.

[Steve Brown1]

[Mark Van Loock]

Thanks. They were all greyed out, but got there in the end!

[Josh Pirozzi]

Hi @Steve Brown1,

I've been working on the connection between Jira and ServiceNow over the last week, and had been experiencing a slew of issues/errors where our Dev connection was working fine, and then stopped or didn't allow new Flows/Actions to be associated to them.

One thing I was working on was passing Work Notes to the Jira Story associated to a Catalog Task. What I found through trial and error was that my connection issue was related to the 'Connection Attributes' on the Connection & Credential Alias for my Dev Connection. When I removed the 'Server Type' and 'API Version' that I had built for my Dev Connection and replaced them with the OOB Spoke 'Server Type' and 'API Version', my Flow/Action/connection began working again.

[Mark Van Loock]

Still stuck with this. The error I'm repeatedly getting is 

Error:  You must specify the products that user can access.

The doc here - https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-pos... - says 

products

array<string>

REQUIRED

Products the new user has access to. Valid products are: jira-core, jira-servicedesk, jira-product-discovery, jira-software. To create a user without product access, set this field to be an empty array.

I've tried entering "jira-core" into various variables - "product", "products", and an array.string called "products"

Every single time, I get the same error message.

Has anyone got this to work in the last couple of weeks? If so, please share the secret.