I have a couple of questions that I'd like clarification on and/or answered.
1. If i understand correctly, the KB Article Templates will created "Custom" Fields that need to be added to the OOB KB Article form. Is that correct? I think the understanding is this is OOB feature to allow users to provide Custom KB Articles based on Needs/Wants/Etc...
2. I've created Article Templates using HTML fields. However the values in the Preview Text is not copying to the new article. Is there a reason or System Property that is causing this to fail?
Hi,
To Number 1: KB Article Template
- It creates a new Knowledge Management table: kb_template_?????? (your article template name)
- This kb_template_?????? table extends the basic kb_knowledge table
- Within that table, it has capability to extends by creating more Article Template Fields based on your needs.
to Number 2: Preview Text of the Article Template Field
as far as I understood, the Preview Text is only for displaying a preview text when you select the template.
When you want to enter something in certain field, please use the Template functionality.
In your case then create a template for the new KB article table.
Yet on this situation, the user still need to click and select the template to get the fields populated.
I still cannot find way to auto fill when the user creates a new KB article.
