KB_USE not displaying article.short description

[Lorenzo Stermie]

Hello Community,

I'm running a report against the kb_use table to simply get a count of articles used and the short description of the article. ( I have Knowledge_admin role )

However the short description is not being displayed:

Any ideas as to what could be blocking this? I am able to see the field in other reports from the KB_knowledge table so I know the actual field is not restricted.

Thank you

[Himanshu22]

Hi Lorenzo

Can you tell which ACL is causing the problem. I am not able to find that ACL. It would be really helpful if you can point me to that ACL.

[keithgagne]

Same issue here.  In anyone knows the ACL which fixes the issue please post.

[Carl29]

We had this issue with one of our Reports. We're on Tokyo Patch 6, and our users figured out adding Article.Knowledge base as a column will cause Article.Short description to display as expected. I can't even fathom why this works, but it's reproducible and a great workaround for us.

It might be more than just this column, so I've attached a list/screenshot of all our Report's columns just incase another column is needed:

1. Article
2. Article.Knowledge base
3. Article.Short description
4. User
5. Article.Description
6. Times viewed

[Dustin Mustain]

We have the same issue on our production instance on Yokohama Patch 4, but we don't have this issue on our test instance...which is also on Yoko Patch 4 😕

Adding Article.Knowledge base works.  Thanks for providing the work-around.  This was/is crazy!