KCS status for knowledge articles.

Sarah Lybro
Tera Contributor

We are using KCS state for knowledge articles, but this is a customization. Does anyone use any out of the box functionality that meets the requirements for KCS status?

24 REPLIES 24

Hi Thomas,

Late response to this one, but we took it off line. Did you have the chanse to discuss this specific topic with the developer in Gborg?

Hi Sarah

Actually I have just started a discussion with two developers about an idea. The idea is about a function similar to attach which "flags" the article as not validated or validated.

Michael QCKM
Tera Guru

Please keep this thread alive and rolling... the limited OOB KCS functionality has been very challenging, and it's good to see how others are actually doing it.

thomashansson
Tera Expert

Looks like there are some enhancements in Paris for KCS article states and roles.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/conce...

Finally! This is great news 🙂