How can I set the Status of CIs created by Discovery on Insert? The CIs created by other sources should remain unaffected.
How can I set the Status of CIs created by Discovery on Insert? The CIs created by other sources should remain unaffected.
Forum Posts
How to set the initial domain of a record
How can you force a record to load in a specific domain? There is a sys_domain field on the record I am looking at and I can update the value using a display business rule or client script but it's not loading the correct view of the form until after...
Resolved! Request SLA
I set up an SLA on a Request (sc_request). That's great and all but what field do I use to display the SLA on the Request form? From searching SLA Due is no longer used so what is the field to use.
Resolved! Embedding mp4 videos in knowledge articles
It doesn't seem possible to embed an mp4 file in a knowledge article. Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.Can someone a) tell me I'm wrong and how to do it or b) why this is the case.Thanks!Step...
How to remove Subscribe option from Knowledge Homepage for knowledge base.
How to remove Subscribe option from Knowledge Homepage for Knowledge Base.
how to publish retire knowledge articles
Hi All,I have knowledge article which got retired due to no response from the approver for 30 days, I have that knowledge articles to get activated back,someone please help on this will really be appreciated
How to translate knowledge articles from English to Spanish
I activated the Internationalization Plugin and Spanish. I followed the steps provided below, but the articles are not translating. In fact, the text box is blank unless i copy and paste the data into the article. Is there something else that m...
Did you know about User Criteria?
Did you know?Did you know that Service Catalog and Knowledge Base applications share a feature called User Criteria?User Criteria allow administrators to control access to content in a service catalog or a knowledge base.Administrators can create Use...
Resolved! Best Practice for UI Policy Inheritance Rule.
I have one question related with UI Policy (in case of Extended tables) I have extended one table eg resource_plan and new table is ext_resource_plan, here by default the inherited is set to false in UI policy, so i need to make a copy of those UI po...
How to validate IP Address
Hi,I have requirement for validating the IP Address in Catalog item in the format (0-235).(0-235).(0-235).(0-235)Kindly suggest me how can i achieve this.Thanks
Resolved! Need a help in display of Date and time format in the incident form
How to change the date format form 2018-07-20 07:37:35 to 20/07/2018 08:37:35. I have created script include and client script for UTC end field. UTC end will display the GMT date and time automatically when we select the Incident End date and time. ...
Resolved! List cell edit shows message "Field does not exist for this record" though field is editable on the form.
Hi guys! Has anybody encountered the scenario where list cell edit on a specific field displayed message "Field does not exist for this record", however same field is editable on the form? Verified the ACL's, they seems to be fine. Verified the scop...
Is it possible to create sub menus under the menu in filter navigation for mobile views??
Will it be possible to create sub menus under the menus in filter navigation for mobile?
Resolved! User Unable to see all Notifications in 'Notification Preferences'
Hi, If user is trying to see the notifications from system settings, no notification are available to the user. Please find the attachment for reference. If anyone is having any idea, please provide the suggestions to resolve this issue. Could anyone...
How do you delete form views so you can start over?
Something is really wrong with one of our form views in our domain separated environment. When I right-click and click Form Layout, it does not show me any fields that actually exist on a table. All it shows in the list is the splits, ends, etc but a...
