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Resolved! Call outs on Guided Tours

Just getting started looking at Guided tours which looks absolutely amazing..... however, when creating a new guided tour, the callouts are appearing as letters and when I add one, i'm getting an error that it's not found in the current view Anyone r...

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KristinaB by Giga Contributor
  • 4017 Views
  • 6 replies
  • 1 helpfuls

Resolved! Get reference field values based on another field

Hello,   I have a requirement where the catalog item has 2 fields, A and B ( both of type reference), I want to build an onChange script where when a user select a value in A, field B should only populate values that are in relationship with choice i...

Lemajeur by Mega Expert
  • 7919 Views
  • 5 replies
  • 0 helpfuls

Functions in a Business Rule

Can I write a function in business rule and pass a value to it and return something? Or Is it required to use a script include for this? I know script include can be used for routine codes but just wonder if we can achieve it in business rule as well...

Geeky by Kilo Guru
  • 6792 Views
  • 5 replies
  • 0 helpfuls

Resolved! Powershell Orchestration - Running as Admin

Hi folks, I've got a small script which should ideally populate users into the security tab of an active directory group object. Unfortunately, the script only works locally when it is "Run as Administrator" when I try to run this locally in a Powers...

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shawn_h by Tera Guru
  • 3765 Views
  • 7 replies
  • 2 helpfuls

Resolved! How to make Document Viewer active?

I have tried to configure Document Viewer on my Kingston DEV instance but without success. I followed the help here: https://docs.servicenow.com/bundle/kingston-platform-administration/page/use/using-forms/task/view-attachment-doc-viewer.html My kb_k...

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Resolved! Browser Tab Title shows NULL

Hi all We've had a few issues with promoting forms via update sets particularly for custom CMDB Classes. While we have managed to forward fix most of the issues we have one minor thing which we cannot seem to find the cause. When creating a new recor...

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andyt by Tera Contributor
  • 2009 Views
  • 3 replies
  • 0 helpfuls

Approval triggers same workflow twice

Came across a scenario where same Workflow is triggered twice when change request approval is done. This happens randomly and not able to reproduce even though i follow same sequence of events When workflow is triggered the first time, history of cha...

Nithin21 by Tera Expert
  • 1665 Views
  • 3 replies
  • 2 helpfuls