Hi All,In my environment i created two knowledge bases i.e 1. known error knowledge base 2. Incident knowledge baseI updated default knowledge base for Known error via this properties ...glide.knowman.task_kbknown error knowledge base working fine ...
I'm looking at the OOB "Number of open incidents" indicator that is used by quite a few widgets. This has the checkbox "Show real-time score" checked.However, when I go to the OOB PA dashboards, it's not showing me anything for today (see screen shot...
For security reasons, what is best to be used ? Shall i use acl to restrict the access or buisness rul?pros and cons... or when to use what... sorry i am new, forgive me if i have not used right terms here...
I generate a formatted file from a script in Orchestration and need to put it on the MID server. We are attempting to create a file from our ServiceNow instance using attributes from an Incident which will trigger the workflow, placing the generated...
Hi: I'm creating a service catalog to assign assignment groups to a user. I want to have the main workflow call a sub-workflow that will update the user record with one assignment group each time. So the main workflow will have the user record and al...
Hi Everyone, I'm having an issue adding multiple group memberships to a users AD account via the OOTB Orchestration activity "Add User to Group" for Active Directory. Here is the failure message in the workflow: In the workflow above, you can see t...
can anyone tell me about application field(sys_scope)?? i want know what they applied for application field to make readonly?? I checked data policy,ui policy,client script,and acl but nothing is applied?? anyone help me??
We are interested in changing the way error and info messages are displayed on catalog items. We use g_form.showFieldMsg on many of our forms, and would like to find a way to change the HTML this function inserts into the DOM. We would like to ha...
We are doing a ServiceNow/Slack integration and created a scripted REST service that Slack requests from. However, these requests technically are coming from Slacks servers who use AWS. Their IP addresses are dynamic and constantly changing.Becau...
Hi Everyone, I am hoping someone can assist in a solution that pauses requested items from moving forward after begin, until other RITMs are completed (in the event that the request has a RITM for create a new user). Any creative and simple ideas t...
Hi talentsDo you know what is the purpose of "Approval Column" and "Approval Journal Column" in Approval activity? There is an explanation in the wiki, but I'm not sure what is it used for? Thanks,
Installed Solarwinds Alert Integration in SNOW. https://support.solarwinds.com/Success_Center/Orion_Platform/Knowledgebase_Articles/How_to_Integrate_ServiceNow_with_the_Orion_Platform_-_Video In the above url, #5 looks different for us. I don't see a...
We have Azure AD and have provisioned ServiceNow through the Azure portal. We're in the middle of syncing all our attributes into ServiceNow (so syncing is working), but we can't find a way to import any user's manager, it doesn't seem to be an att...
I have created a html button on html section of UI page and wanted to call script include on click of this button. I am using jQuery to call script include on click on this button. *****html section of UI page <button id="buttonID" >Add Record</butto...
1. Does using the underscore character ( _ ) make a difference when entering search terms in the Meta field on the knowledge form?For example does: reset_SAP_password provide a different search relevancy score as compared to simply en...
