We have multiple sources updating our CMDB and we use fqdn as an identifier entry to avoid duplicates. When CIs are decommissioned, we do not want to delete the records from CMDB since the incident/change/problem records may have references to these ...
Hi,I need a way to prevent a knowledge article's attachments from displaying in the search results. Example:With the article's 3 attachments, the search results screen is way enlarged and a bit ugly.I've messed around with each of the kb_knowledge ta...
Hi, In Flow Designer I was testing an IF-statement where Expenses Record.Amount (type = Floating Point Number) value 25 should have been "<100". But unexpectedly the 25 was seen as higher than 100. When I changed the 100 into 300 it tested OK: the 25...
When we apply a template, read-only fields are not updated with an alert message at the top stating "Unable to update.." Is there a way to allow templates to write to read-only fields, without having to modify the fields so that they are no longer r...
When impersonating user on a developer instance, the drop down list will show the user Name & User ID. However, in my company instance, it's only showing the user Name. I could not figure out why it's doing this. All UI pages, macros & script include...
We have just moved to single sign on for servicenow for our users. In doing this we have different usernames on the Azure accounts which use the email address not our original AD usernames. We now have duplicated users in ServiceNow and need a way to...
Hello - as the title states, I am unable to create dictionary overrides in the system. I have navigating to create new dictionary overrides through several different methods, but I have not been able to find where to create new yet. Any advice is ap...
Hello Experts ! I would like to apply a Client Script on all CMDB classes. My requirement is to display a field as mandatory when another one changes to not empty, as well as the reverse. I successfuly did this on a cmdb_ci_server with a (well, two) ...
Hello, I have a list collector variable on a catalog form. In the workflow, i'm trying to create an IF script to check if the list collector values are empty or not. If the values are empty the workflow should not create a task. If any value is sele...
Does anyone know what the Address Type field is on the Location table and why OOB, there is a UI policy hiding it? I can't seem to find any documentation on it. Initially I though it might be a way to determine a Location type such as defining areas ...
Hide Cog wheel (gear icon) from the List view
I am working on a Catalog Item that runs in the Request workflow. This item does not generate any task. The Request workflow will only request an approval and if approved, it will send an email to certain people. I added a set value that will put the...
One of our authors used the HTML Editor to create an article that contains a table without borders. How do you add borders to the table without reconstructing the whole table? We cannot figure out the Table Properties dialog. It has a Borders field...
I can't limit user to create or delete records in my custom table. In the table Controls tab , I created access controls with user role u_table-name_user . I don't have any users with this role in the system, thou users can create or delete records i...
Hello, I've installed Kingston (Patch 7) on my SANDBOX environment. Since it has been installed, MID Server reports an error: "Aborting MID Server upgrade due to pre-upgrade check failure: Not enough free disk space. The system reports 238002176 byt...
