Keep formatting of text when copied into a variable

[evaoconnell]

I have enabled the New Call feature in ServiceNow (Fuji) and have an inbound action that pulls emails into the system into a new call and then I choose if it's a request or an incident.  

If I chose request then it will be one catalog item called Quick Request.   I use the OOB (only a couple of changes) 'CallTypeChanged to Request' business rule to pull the information into the requested item but when info of the new_call description field comes into the requested item description (which is a variable) it loses it's formatting.   Is there any way to keep the formatting correct in the variable?

[evaoconnell]

Thanks Chuck for putting me in touch with abhi_r now resolved, so grateful to you both.

[Abhinay Erra]

Glad you got this working.. My ServiceNow learning started with his TechNow videos. Credit goes to my guru ctomasi.

[Abhinay Erra]

Let me go thru this thread first and will get back to you.

[Abhinay Erra]

Use this in the URL in the business rule

var url = 'com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=' + reqItem + '&sysparm_user=' + reqFor + '&sysparm_short_description=' + current.short_description + '&sysparm_description=' + current.description.getHTMLValue();

[evaoconnell]

Thanks for getting back to me Abhinay

Unfortunately I have tried that previously and again now but it doesn't retain the formatting from the new_call.description field.