Keywords Filter in ITSM Module

[PaulSylo]

Hi All,

Can anyone suggest me how to use this Keyword filter. The intention is to filter out an inbound email converted ticket from all incidents. how effective it is to use and how accurate it will be? condition is like Keyword = "XYZ@abc.com" and assignment gorup is "Servicedesk"?

[Gaurav Shirsat · Accepted solution]

Hi Paulsylo

"Keywords" search is actually a text search, what about trying using the operator directly on one filter only?

Please refer below link

https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/search-administr...