Resolved! About lookup multiple choice variable
I want to display the choice of 'apply_address_old' column at catalog item. Just like this example. How can I do it?
Forum Posts
Resolved! Create Attachments using GlideSysAttachment()
Hi Guys,I would like to get an attachment from sys_attachment table and edit it and re-attach it as a different file. I have the below code, but it isn't working? Can you please check what is missing?//fetch the attachment file that needs to be edite...
Catalog Item - Bulk RITM Creation under 1 Request
Hi All I have a Catalog Item that allows users to request a correction to product codes, descriptions, suppliers details and delivery times. The requirement from the business is that if there are more than 5 Items to be changed the option of uploadi...
Resolved! Changing container background color via CSS
Could anybody walk me through changing the background color for a container in the Service portal? I am assuming you need to use a CSS class since there is no built in functionality for changing background color for individual containers, rows, and c...
Resolved! Bulletted formatting under Description for Catalog Items
Hello There - Is there a reason why bulletted formatting does not line up ie, under Description when creating a Catalog Item. Is it possible to line up bullet points? Thank you.
Resolved! How to embed a url onto a service portal?
Let's say I want to include a preview of a website (say, a twitter profile or a youtube video) onto my service portal, what's the best avenue for doing this? I assume it's a type of widget, but I can't quite tell.Thanks
Resolved! How to run a distinct count on user records with the same name
I have an unusual problem, I need to generate a unique count of users with devices assigned. On the face of it this is simply a distinct count of the assigned_to field on the cmdb_ci table, However irrespective of whether I use the distinct count fun...
Mouse hover message on Service portal widget?
Hello,How can we add mouse hover message on Service portal widget?Thanks in advance
Resolved! How can we use OOB "SN Desktop Filter Widget" in Service Portal
I am trying to use OOB "SN Desktop Filter Widget" in Service Portal by creating clone of it, name as "SGAS Desktop Filter". Also passed table name and initial query in Server script and when I click on "Run" button of filter, nothing happened.I under...
Creating a data source with a .zip folder
Hi, I have a requirement where I need to reach out to a zip folder from a URL similar to: https://example.com:443/folder.zip This zip contains several folders and I need to get these folder names into a table in ServiceNow. I have created a data so...
How to call pagination wise records throug REST API
Hi Experts, I want to make a rest message call from third party where we can only retrieve 200 records at a time. They have 2000 records in total. My concern is how to paginate the url mutliple times when calling the rest API by scheduled job. Ex: ...
How to hide KB article comments
Hello, EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments. W...
Resolved! Agent Chat - Assign Interaction to all agents (First come / First Serve) or Restart Queue?
Hi, I am currently setting up Agent Workspace and Agent Chat in my instance, and it's basically almost fully setup. I am having an issue with how interactions are provided to agents which seems to be a known issue that's been fixed in New York. Our ...
Resolved! The Updates field on the Incident table
What does the value of the ' Updates' field represent and when does it get updated?
Resolved! Is Document Viewer supported by Agent workspace?
I enabled document viewer for Incident. I'm able to preview documents from the regular view. I get the following message when viewing various doc types (pdf, excel, docx, doc). I couldnt find a straight answer in the documentation.
