Hello, I created a new application in Studio. I created in this application a new workspace experience using UI Builder. It works well as an admin user. End users can work well in the application back office, but they can't access the workspace, they...
Does the password value inside a Basic Auth Configuration (in the sys_auth_profile_basic table) get retained when moving from one instance to another? We have a Basic Auth Config inside a scoped application. When we publish the application from our d...
Hi, How to change fields styling in forms using client script?
Hi, I have a requirement where I want to create a report which should show inflow and outflow incidents assigned to a particular group in the report. Inflow means how many incidents assigned to a particular group last day and outflow means how many o...
Can someone provide the PDFs that are supposed to be accessed via the links below? SCP documentation includes the roles and responsibilities for those who invoke and execute the plans. For more details: Please refer to the (10914) Information Syst...
We're working on adding a query business rule to kb_knowledge to get rid of the 'rows removed by security constraints' message since it's causing some confusing behavior to our users who manage a subset of our knowledge bases. I've added the below sc...
How to get back to out of box for Incident State and On Hold Reason First, I tried to find "revert to out of box" in upgrade history for the incident state and incident on hold reason, but could not find where these changes were skipped during upgrad...
Our company has multiple service portals, and we need a different experience for each. We're using the OOTB widget "Typeahead Search" to retrieve both catalog items and KB articles. We need results for KB articles to link to a custom page "kb_artic...
I am working upon UI Builder - Profile page and trying to save the BIO details via the save button. However, I have no idea how to do that. I went to Data Resource and took a update record activity but do not know what to do after that. Need help.
I want to change the hover effect for the Category widget in the KB View page of the service portal. When I try to change the background color for the class ".group-item-default", it changes the whole background. But when I change the hover effect f...
It is possible to show the application name and update set name in the header along with the ? I like the new look and feel of Next Experience UI but miss being able to see my application and update set without clicking on the link. Any help would b...
Hi All, After the catalog task created , In variables, i need to update value for a variables, that variable need to pass on flow designer. examples: in security group name I need to edit AZure ad group 5 to AD Group this need to go in flow designe...
Hello, We have upgraded to San Diego from Quebec within the development instance. As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...
Hello , Could someone please help me? my sc_req_item doesn't record email sent to the journal field. What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal. Th...
Hello All, I have created a HR record producer. My requirement is to make this record producer visible on agent workspace only and not on esc portal. Please guide me to achieve this requirement. Regards Souvick
