knowledge article content is missing, how to retreive it.

gtk · ‎11-21-2016

we have a knowledge article that was published and use count was 3,

suddenly the content was missing from article,

gtk · ‎11-22-2016

topic filed itself not visible in KB form

Rajesh T · ‎11-22-2016

Right click on the Header of the any Published KB article, Go to Configure -> Form Layout and choose 'Topic' filed in the Available list and click on Add button which will add in Selected List and click on Save.

If you want see who removed the filed, click on Show Versions link under Related Links and see who did changes through update set.

Here is the screen shot.

gtk · ‎11-30-2016

thanks for your reply Rajesh

there is no such field in name of TOPIC.

we are facing issue from last 25 days that the content in knowledge article is missing.

would you please help me to solve this issue.

trinath2 · ‎12-06-2016

it may be due to the latest version V 3 of knowledge is not applied to article properly.