Knowledge Article - How to add relative link (url) to another KB article

Gavin Jolly2
Tera Contributor

‎10-12-2022 07:50 PM

How can I add a link to another KB article which is relative, and will stay in the same portal. I need it relative to work between instances after migration or cloning. This area seems relatively weak compared to other CMS's where there is often a token with a relative link to another article as in Silverstripe, Markdown and other solutions

 

Two types of URL  in ServiceNow - Permalink or ID based

 

When editing content, it looks like users need to put the URL in as  
/[portal]?id=kb_article_view&sys_parm_name=KB0011652 which means the article link will only work in one portal

GavinJolly2_0-1665624064380.png

 

 

 

 

 

 

 

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amarks
Tera Expert
In response to cecil m

‎02-16-2024 07:50 AM

Hi @cecil m, we stumbled across this solution on our own but glad that someone from ServiceNow has suggested the solution.  We've been trying to get confirmation that this is a documented and supported use case for internal document linking. Is that something you can confirm for us?

 

Cheers,

Adam

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