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Knowledge Base articles - Can I create a pop-up window?

JayPark1946
Tera Contributor

Hello,

 

Quick question. I was to create a pop-up window in KB articles that'll pop-up when I click on a word. Is it possible? I have basic knowledge of HTML, so I don't mind if it involves code. 

1 ACCEPTED SOLUTION

Hi @JayPark1946 

 

As far as I know, it is not possible, what you shared is a screenshot if a website but these are like static pages.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @JayPark1946 

 

What is your use case and and if you have some kind of screenshot to understand this that will be helpful.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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JayPark1946
Tera Contributor

Hi @Dr Atul G- LNG,

My use case is when I want to provide additional information or definition on a terminology without creating a separate section for it and without disturbing the surrounding contents. I want people to click a terminology they're not familiar with and have a window or a tooltip pop up with information on the terminology. I'd also love it if there's also a way to add an info icon to a KB article and have the icon generate a pop-up when clicked. I attached some examples as PNG.

Hi @JayPark1946 

 

As far as I know, it is not possible, what you shared is a screenshot if a website but these are like static pages.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG

Ah, ok. thanks for looking it up! I'll accept your response as a solution.