Knowledge base articles custom fields content not displaying in workspace
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03-03-2023 01:49 AM
Hello,
I added 2 screenshots to show what I mean. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add some custom fields.
I have searched in ServiceNow documentation, Youtube, etc. and could not find how to do that.
is it possible to show custom fields in knowledge article in workspace? I was tried to add custom fields in workspace view but still not displaying.
Can someone help with this please?
Thanks,
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03-03-2023 03:20 AM
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03-03-2023 05:28 AM - edited 03-03-2023 05:36 AM
Thanks for information.
I was already check this article and also checked for UI policies in my instance. But there are no UI policy on kb_knowledge table to restrict the KB article view or fields.
I have also checked the UI macros but nothing found related to KB article view.
I have also able to replicate the same thing in my PDI agent workspace. After click on KB article showing only title and content of article. Please check the attachment.
Is there any way to fix this issue?
