Knowledge base articles show error "You do not have sufficient privileges to access this knowledge"

[Samuel Moya cam]

Hi, I have a problem with some Knowledge articles from the same category where "can read" is set to all, I don´t know why for some knowledge articles it shows the error "You do not have sufficient privileges to access this knowledge item", I have checked all ACLs but not seem to be the problem, because some articles can be see without problem and other are restricted.

[RaghavSh]

1. Check the can read criteria at knowledge base level.

2. There is a Roles field at knowledge article level ( list view) , make sure no role is defined there.

[Samuel Moya cam]

Hi,

1. Can read criteria is correct, all user can see the knowledge base.

2. The roles field is empty 

Thank you.

[Appli]

Hi, please also check user criterias, set on Knowledge Base level - this user should match Can Read criteria there

[Samuel Moya cam]

Hi, yes the user criteria match, the user has no problem with that, but for some reason some articles from the same knowledge base can be see withouth a problem, but other are restricted.

Thank you