Knowledge base articles show error "You do not have sufficient privileges to access this knowledge"

Samuel Moya cam
Kilo Sage

‎01-10-2023 02:51 AM

Hi, I have a problem with some Knowledge articles from the same category where "can read" is set to all, I don´t know why for some knowledge articles it shows the error "You do not have sufficient privileges to access this knowledge item", I have checked all ACLs but not seem to be the problem, because some articles can be see without problem and other are restricted.

 
0 Helpfuls
  • 1,085 Views
6 REPLIES 6

Appli
Mega Sage
Mega Sage
In response to Samuel Moya cam

‎01-10-2023 04:49 AM

Hi, did you try to diagnose a user access to the article for the impacted user? Please share a result of a diagnosis 

Hope it helps
0 Helpfuls

Samuel Moya cam
Kilo Sage
In response to Appli

‎01-10-2023 05:02 AM

Hi, this is the result:

Knowledgediagnosis.PNG

The state of the knowledge article is publish and valid until the year 2100

0 Helpfuls