Knowledge Base

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itspezi1
Tera Guru

‎08-28-2024 01:26 AM

Hi Team,

How can I activate this view? It was available directly in the PDI, but a different page appears on the customer system:

Nav: Self-Service -> Knowledge

itspezi1_0-1724833477489.png

Nav: Self-Service -> Knowledge

 

itspezi1_1-1724833547122.png

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Mark Roethof

‎08-28-2024 01:47 AM

Hi @Mark Roethof 

 

This is Knowledge management V3 , it was announced in DC Release.

 

AGLearnNGrow_0-1724834861796.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mark Roethof
Tera Patron
Tera Patron

‎08-28-2024 01:30 AM

Hi there,

 

Both are active on every ones instance. The first one is basically the Knowledge bases on the Platform UI, the seconds one the KB portal.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-28-2024 01:36 AM

Hi @itspezi1 

 

The 1st screen shot, which you shared is going to decommission. but both are view available in PDI. 1st one on Form level / native view and 2nd is portal view.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Mark Roethof
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎08-28-2024 01:39 AM - edited ‎08-28-2024 01:40 AM

Hi Atul,

 

Can you share the source for "is going to decommission"? I'm not aware of that, so would good to know if a customer asks 😅

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Mark Roethof

‎08-28-2024 01:47 AM

Hi @Mark Roethof 

 

This is Knowledge management V3 , it was announced in DC Release.

 

AGLearnNGrow_0-1724834861796.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************