Knowledge Home Customization

[Vlad_Rozic]

Hey all,

I noticed in Service Now that Knowledge now has a handy "Home" page with seperate sections for Category, Most Recent, Most Viewed etc.

Is there any way to customize this page?

I have noticed that it doesn't seem to adhere to our CSS changes to the rest of the System UI, and am curious if this page is customizable in any way..

We'd like to leverage it as its a nice clean user facing page, but wish to change colors, alignments, etc.   Photo of the standard view attached.

[Brian Dailey1]

Hi Vlad,

I believe the page you are looking for is "kb_home" and can be found under System UI > UI Pages.   You should be able to edit/replace it with your own custom version.

-Brian

[epam]

Hi Brian,

I think kb_home.do is legacy KB page now - it is displayed for ie9 only (KnowledgeHomeLauncher processor makes an appropriate redirect)

The actual page now is $knowledge.do#/search and I do not know how it can be castomized  

[epam · Accepted solution]

Hi Vlad,

the page on the screenshot is $knowledge.do#/search and it now uses angular.js

it looks like the platform does not provide customization of this content

(https://hi.service-now.com/kb_view.do?sysparm_article=KB0552225)

[Vlad_Rozic]

Hi Epam,

thank you for the heads up on this. Hopefully they will enable customization on this page in future updates.

Appreciate the info.