knowledge links not opening

[sheikhassan]

Unable to open knowledge article links by navigating to Self Service --> Knowledge.

While URL of the links are highlighted at bottom of the browser but there is no action when the link is clicked.

Any help would be appreciated.

Thanks in advance.

[ramireddy]

What if you try to directly access article URL like below? Are you getting a blank page or any error?

https://your instance name.service-now.com/kb_view.do?sysparm_article=KB0000005

https://dev22839.service-now.com/kb_view.do?sysparm_article=KB0000005

In above link, change your instance name and article number you know.

[sheikhassan]

There is no issue while doing a direct access.

When the links are clicked no action.

[Rajesh T]

will you share those links which are not taking any action?

Thanks,

Rajesh T

[zica]

Hassan,

Is it happening to all users and for all knowledge base articles ?

Ensure that articles have not got any kind of role attached to it that may prevent to article to be read or opened..