Ldap Sync Issue

JohnnySnow · ‎03-22-2022

Hi Team,

We have configured LDAP in our environment but when I try to test the connection status, I'm getting below error:

I'm not sure what needs to be done from the SN side. I checked the Certificates node within LDAP and it has valid certificates added. Can someone please let me know how to resolve this issue?

Thanks
Johnny

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Raghu Ram Y · ‎03-22-2022

This article speaks about the same, have a look.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0655967

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JohnnySnow · ‎03-22-2022

Hi Raghu, I did go through the documentations , however, we do have valid certificates in the system. But the issue still persists.

Thanks
Johnny

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Raghu Ram Y · ‎03-22-2022

That's fine, but have you gone through the link which I shared?

JohnnySnow · ‎03-25-2022

Hi Raghu,

We had a call with SN and they mentioned to install the certificates in the mid server as well. We did post which the issue was resolved.

Thanks for your support

Thanks
Johnny

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