Linking to a specific Knowledge Base through a mobile module

[Ben LaChance]

We have several knowledge bases in our instance.   One of them is intended to disseminate alerts about IT status company wide.   We're currently trying to set up the Mobile app for use with all our users, and one of the goals is to provide a link to the IT Status Alert KB through a module in the Self Service Application.   We don't want to link to a specific article, but to the KB as a whole.   We also don't want to link to the knowledge table, as this will be presented to end users.   We want the knowledge view that's presented to the end user when they click on the Knowledge module, but opening on the IT Status Alert KB.

We know how to get to the KB directly on desktop, through a link like nav_to.do?uri=kb_view.do?sys_kb_id=[KB Sys ID].   We also know that we need to get that link in a different form, like view/ng_knowledge_base_m (the link to the overall knowledge base in the mobile knowledge module), but we're not sure how to make the link comply with Mobile while also directing to the specific KB.

If we can create a favorite on the home page of the mobile ui that would work too, but I'm not sure if that would run into the same issue.   Any insight would be great.

[Ben LaChance]

I have a feeling this slipped through the cracks because of when it was posted, and hoping to add some visibility to this to hopefully at least get someone else's experience.

[mofostraub]

I second this,

Is there really no way to do this?

It seems like it should be a very straight forward thing.

[richelle_pivec]

I found the answer to this question. If you open the Knowledge Module (in System Mobile UI), you can add the Knowledge [kb_knowledge] table and then put in the conditions for which knowledge base. Like this:

Worked like a charm.

Richelle

[snowg]

Hi Benjamin,

Were you able to find where is ng_knowledge_base_m defined. Currently it redirects to OOB KB article view and home in mobile app. I have created new pages for Knowledge in service portal. And would like to utilize that pages in mobile as well. But I am not sure how to define the view. And I am unable to find ng_knowledge_base_m, so I can utilize that to create my own view.

Thanks

Gayathri