Linking to a specific Knowledge Base through a mobile module

Ben LaChance
Kilo Expert

We have several knowledge bases in our instance.   One of them is intended to disseminate alerts about IT status company wide.   We're currently trying to set up the Mobile app for use with all our users, and one of the goals is to provide a link to the IT Status Alert KB through a module in the Self Service Application.   We don't want to link to a specific article, but to the KB as a whole.   We also don't want to link to the knowledge table, as this will be presented to end users.   We want the knowledge view that's presented to the end user when they click on the Knowledge module, but opening on the IT Status Alert KB.

We know how to get to the KB directly on desktop, through a link like nav_to.do?uri=kb_view.do?sys_kb_id=[KB Sys ID].   We also know that we need to get that link in a different form, like view/ng_knowledge_base_m (the link to the overall knowledge base in the mobile knowledge module), but we're not sure how to make the link comply with Mobile while also directing to the specific KB.

If we can create a favorite on the home page of the mobile ui that would work too, but I'm not sure if that would run into the same issue.   Any insight would be great.

5 REPLIES 5

Unfortunately we had to move away from this for other reasons, so we were never able to solve this particular issue.   I haven't looked at this again since shortly after the question was posted, so I don't know if a solution is in place for this since Jakarta was released.