Linking to KB articles

[Tom Alday]

We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc? Right now if I link to an article (ex. kb_view.do?sysparm_article=KB0010440) it just loads the content of the KB article and nothing else.

I know the kb_view UI page can be formatted but I'm not sure how to make it show with the same layout of our CMS.

[kmayur]

I don't think you need to modify the kb_view UI page for displaying the KB articles in your CMS site with a header, etc.
You can create new page under the Content Management with your desired header, sidebar etc. And in that page add the "Portal - Catalog Detail" content block. You can also create your own Detailed Content Block to display the articles.
For more details you can refer the OOB /ess site. And also, try to access the below URL to see how it works and filter the KB articles.
/ess/catalog.do?uri=kb_find.do?sysparm_category=Outlook

[Tom Alday]

That doesn't seem to work. I have created a page called Portal - Knowledge Article, added my header and the Portal - Knowledge Detail content block to the main content area but if I send someone a direct link to a KB article (ex https://ungitsm.service-now.com/ess/kb_view.do?sysparm_article=KB0010175) it just loads the article content and not the header. If I'm in the ESS portal and click the link to that same KB article from the knowledge_splash.do page it loads properly. It's just linking directly from outside the system that I'm having an issue with.

[ahaz86]

Try editing your content page for catalog.do and add the header then use the following link

https://ungitsm.service-now.com/ess/catalog.do?uri=kb_view.do?sysparm_article=KB0010175

[Mlombardo]

/ess/knowledge.do?sysparm_document_key=kb_knowledge,1687309604190140f3362c020766e11f

Unfortunately looks like you need to use the sys id


--Hope this helps,

Michael Lombardo| Solutions Consultant, Professional Services
260 Franklin St. 11th Floor, Boston, MA 02110
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