Hello Guys, Is they anyway to hide retired CI in selection for CI in Change Request Form ? Tried to use reference requalifier but it didn't work. Found this KB but its risky on my end to do some modification in script include: Users are able to add...
I have created a simple flow.All the steps are tested and working fine until I added step 8 which is just an else condition when #2 action is not true (Which means there is no rows returned in action 1 or the lookup) But whenever I remove that act...
I wanted to see if anyone else out there is bulk approving knowledge articles to be published. Scenario: we have hundreds of articles that are expiring around the same time and only need to have their "valid to" date extended. I've been having the ar...
We have added the AFFECTED CI tab to our change request form. The CM team is complaining however about using it, as they have to click ADD and then have to specify the CI CLASS. For all of our CONFIGURATION ITEM fields, we use a reference qualifier t...
Hello friends, I was trying to impersonate with certain user using the Glide impersonation APIs using below script. However, I was not able to check in background script if current session is impersonation or not. Below returned FALSE in every gs.in...
Hello,Our search function is malfunctioning, and we have been unable to determine the root cause. We are seeking suggestions.When we search for a keyword, the response shows there are hits, but the display fails to reveal any details of the search re...
I have a situation where a manager wants his director to be able to review and approve of his knowledge articles before publication in ServiceNow Washington DC version. We don't use ownership groups and would prefer not to. We have the Knowledge Ma...
Hi Team,Can any one please let me know "If reject is selected we could pop up a box and they input the reason and that goes to the approval record and posts a note in the CHG record work notes" . Currently using the below code. Please help me how to ...
Hi,I need make Visual Task bord that I put member make them just seeall the task will be read only I try acl this is dont work someone can help me?
For normal user, i can just use this script in Reference Qualifier to return only the groups they belong.javascript: 'sys_idIN' + gs.getUser().getUserByID(current.variables.requested_for).getMyGroups().toArray().join()but if i intend to provide...
I want to update the field 'busines_criticality' of table 'cmdb_ci_service_calculated' for multiple records with different values. GlideRecord update works fine. But I have to do it in a loop. And this is time consuming. Following is my snippet: ...
Hello developers, In Performance Analytics Workspace, I have a dashboard which shows multiple tables, I want to redirect users to Native form when clicked on the Id of a record. Correspondence id clicked It goes to the workspace view I want it to go ...
I have a flow that creates 20+ tasks (each one creates once the previous one closes). There are some if statements in the flow for some conditional tasks. Question:If any of the tasks are Closed Incomplete, I need the flow to end (stop creating addi...
I'm trying to install the plugin - Playbook for Customer Service Management in my PDI to try out the new feature set for playbooks on the portal. But in anyway I'm not able to find the plugin in the plugins list.Any help here would be appreciated! th...
While trying to add Affected Configuration Items to a ticket, the Add Selected Widget does not show the records beyond 100 at the bottom as shown in the attachments. Please provide a clue about why it is, and how can it be addressed. Thanks for all t...
