In service operations workspace , how can I move "change change request" button in "..." (which is in the corner) menu list?note: "create change request" also have some dropdown buttons, I have to move all these in "..." menu list
From Microsoft Copilot, I want my users to search and edit/update Servicenow incidents. Do we have a servicenow plugin available. With servicenow graph connector , we can only get details of incidents from Servicenow, but i want to update them from c...
Unable to submit HR Case as unauthenticated user from ESC Portal.Made the ESC Portal publicCreated a public homepage.Cloned sc_cat_item widget and made it public.Created a HR Case Record Producer with public user criteria and one text variable and ad...
Hi all,I've been fighting the platform for this business need for weeks and keep running into obstacles every few feet. Following the ServiceNow documentation for the Microsoft SharePoint Online Spoke, we have it working. However, the key part that ...
Hi all, We're implementing Password Reset Windows App for a customer. One of the customer requirements is to enforce the enrolment process. If this is not enforced, users could still ring the service desk which would defeat the purpose. Is there an...
We are currently trying to configure a ServiceNow catalog item to pass extra variables into Ansible to kick off a Job Template. When there aren't extra variables involved Ansible can successfully kick off the job however, when we try to pass extra va...
Hi, We have enabled the system property 'glide.ui16.emailStreamResponseActions' to display the Reply, Reply All and Forward buttons on emails in the activity list. This works fine and as expected. I have had some feedback from our business users that...
When glide.ui.journal.use_html is set to true, agents can paste images into Additional Comments and Work Notes. The trouble is, when the comment is posted, the activity shows an entry for image uploaded which is customer visible. Any way to stop th...
Hi there, I would like to hide the 'New' button on the Catalog Tasks Form if the corresponding Requested Item is in closed state. Where can I add this condition to the UI Action so that the button is no longer visible on Agent Workspace? I tried Act...
Hi Experts, We are facing issue that Virtual agent Proactive triggers are working only in Incognito mode only and not it normal browser,Is anyone else facing the same issue?Please do let us know. Thanks,Anu
When the "Amount of data copied from large tables" is set to 90 days, the documentation shows: "Clones the number of days of historical data from large source tables, including task, pa_scores, and metric_instance. By default, the target instance rec...
i want to replace current flow which is active on OOTB normal change request with custom workflow? is it possible? how?
I am working on a public catalog item (Record Producer). I have an attachment type of variable there, which I want to make public. It is visible to the public users, but when they're trying to attach something there, it just keeps on loading and does...
Hi All, I used SCIM2Client API to sync user(sys_user) to 3rd party CC platform. It works well in the most use cases but not for Active column. When I enable or disable the Active Column by User Admin, the SCIM Client logs has following errors: Encoun...
Hi experts, in the UI builder, I trigger a flow and want to show a loading screen to the user while the flow is still running.To this end, I've added a button to trigger the flow. The following client script is executed when the button is clicked: fu...
