Linking to KB articles

[Tom Alday]

We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc? Right now if I link to an article (ex. kb_view.do?sysparm_article=KB0010440) it just loads the content of the KB article and nothing else.

I know the kb_view UI page can be formatted but I'm not sure how to make it show with the same layout of our CMS.

[Mlombardo]

Sorry I manually found my way to this type of URL. I found a public article on your ESS and plugged in the sysid for you.


https://ungitsm.service-now.com/ess/knowledge.do?sysparm_document_key=kb_knowledge,e3f2c0b27dba0100420371740efa32a6

[kc99]

Hello Tom,

I realise this is now quite an old discussion but did you ever get a solution to this question?

I've just posted a similar request this morning with no replies yet.

I'm sure all of this SN stuff will become clearer with time but until then I have to keep asking sill questions,

many thanks in advance,

Keiron.

[shiwangi]

Hi Tom,

We have same query from our customer, did you get any solution for that ?ii

Thanks,

Shivangi

[Tom Alday]

Nope. Updates constantly broke any hack-y workaround I made. We have since moved away from the CMS and now use the Service Portal which doesn't have this problem.