loadRow failure java.lang.NullPointerException after Upgrade to London

[seberly]

After upgrading to London from Jakarta we noticed our instance performance was degraded.  We can replicate reliably by navigating to Catalog Item Variables.  Other transactions are hit or miss.  For example, I can log in with ease, but my colleague waited around 20 seconds to login.

Loading the Catalog Item Variable takes around 3-4 times longer than the normal duration of a server response (based on what we're seeing in our instances that have not been upgraded to London).  Upon searching the logs, the one consistent message that seems to be a symptom is "*** ERROR *** loadRow failure java.lang.NullPointerException".  This error appears around 1,000 times within the period of 5 seconds for any given transaction where we run into the long loading problem.  In total today, this error appears in the log about 21,000 times (we've been working for just over 2 hours).

Any ideas what's going on here?

Thanks in advance!
Scott

[wollman2]

I noticed this as well in our Dev instance which is on London as well, as I'm developing a few new request items.

[anubhavkapoor76]

Hi seberly,

is you upgrade has happened correct.Did you checked in 'Upgrade Monitor' in your instance?

This would be an alarming thing for all the people who are planning to go for London!!

Cheers!!

Anubhav

[seberly]

Anubhav,

I did check, and yes, the upgrade is complete.  This same thing has happened in our test environment.  I have an Incident open with HI, and they are investigating.

Thanks,
Scott

[anubhavkapoor76]

That's cool.Let us know the reply from Hi and closure if they fix it!!

Cheers!!

Anubhav