Login error "Only interactive users are allowed to access UI"

[Divya147]

While logging in as an admin I am getting the following error "Only interactive users are allowed to access UI" can anyone please help

Regards

Divya

[Mark Roethof · Accepted solution]

Hi there,

Did you change the Web service access only checkbox on your user account? And seeing your question, I assume you are using under the System Administrator account on your instance (try to avoid that, always make an other account to work on)?

Have a look at this article. With this, from an other instance, you can remove the checkbox yourself.
Help! I lost access to my Instance due to Web service access only

Other option, using for example Postman:

Users can also execute the rest api call using Postman if they do not have the second instance. 

Below is the code snippet for postman:-

Method:- PATCH
URl will be:- https://your-instance.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441 )

Headers:-Accept: application/json
Content-Type: application/json

Authorization: Basic (give username as "admin" and admin user password)

Body:- {"web_service_access_only":"false"}

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Jeff Currier]

For your admin user, uncheck the box for "Web service access only".

[Divya147]

Thank you so much Mark and Jeff it worked!

[Mark Roethof]

Hi there,

Please mark the correct answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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