Notification to a Group is also send to non-members

[Patrik Samuel T]

Hello everyone,

It looks like "Incident assigned to my group" notification is also send to some non-members of an Assignment group, most likely because their manager is a member. However, we have another, custom created, notification to an Assignment group which does not behaves this way. Both notifications are configured basically the same way.

"Exclude delegates" option is unchecked in both cases - if this is an option responsible for this behavior.

Any ideas?

Thanks

Patrik

[Mark Roethof]

Hi there,

For those groups, can you check the field:

exclude_manager

Is this the same for those groups? Or is this already your issue?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ankur Bawiskar]

Hi,

usually group managers are not group members

What is the pattern for non-members? are they always group manager

Ensure exclude_manager is set to true for that group

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

Regards
Ankur

[Mark Roethof]

Did you already had a look at the exclude_manager which I mentioned? Still any help needed?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Patrik Samuel T]

Thanks for all replies.

Issue is not with a group manager and in our case exclude_manager is set to true already.

Notifications seems to go to the users, who are not members of the group, but their manager is.

Patrik