Resolved! Downgrade an instance
Hello, Anyone here had requested a downgrade ? ServiceNow support say that it is possible but I'm not sure about the consequences. Thank you
Forum Posts
Resolved! How do you enable email from a catalog task
I wanted the email option to appear when on a catalog task the same way that it does for incident.
Resolved! User Criteria (Can View\ Cannot View) not Available for related Lists in Portal Pages or Widgets
Howdy, I am trying to use the user criteria to lock down two separate portals access to certain users, however despite the below documentation saying otherwise , I cannot see nor add to related list, the "who can view" and "who cannot view" user crit...
Download attachments to single Zip file
I have a table called xxx( same like RITM), When i apply some filter conditions i will get 82 HR ticket, Those hr ticket has 3 to 4 attachments for each ticket.now, they i some automation(script) that downloads each ticket attachments to respective f...
Cloning - when is the best time...
Hi, I need to clone my PROD instance over both my TEST and DEV instances and it's been some time since we last performed a clone. My first question is, does cloning have much impact on the PROD system whilst it's taking place and with that in mind, ...
How to manually cancel or stop a flow on error state
I created a flow and used it in a catalog item, now there was an issue on the logic of the flow and now the flow context is in error state. How do you manually stop/cancel it? On the old workflow editor, you can simply cancel the workflow context but...
Flow Designer: How to update record as System User?
We created a flow using the new Flow Designer (Madrid version). We've set on properties to run flow as the user who triggers the request, however we need a specific action (updating of record) to be recorded as run by the system user. How can we do t...
Resolved! User criteria is not working on knowledge article
Hi All, In Kingston version of ServiceNow, we have ''Can Read'' and ''Can not Read'' fields available OOB on knowledge article form. Where we can use user criteria to restrict the article. But it is not working as expected. Could anyone please help m...
Resolved! What table and field stores the "Description" that is specified in CI Class Manager?
The CI Class Manager contains a field for providing a Description of the class. The out of box classes in ServiceNow do not provide any data in this field. This field was added along with the CI Class Manager, but I cannot figure out where it exist...
Getting redirected to the SSO Login page
I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I...
How to get values from hidden fields on a form?
I looked at this https://community.servicenow.com/community?id=community_question&sys_id=b7480faddb1cdbc01dcaf3231f9619b3&view_source=searchResult I am using an onChange script and I put g_form.setDisplay('sys_created_by', false); in the isLoadin...
Handling location data for servers in CMDB
What's the best way to handle locations for servers? We have SCCM integration currently and I'm aware that for users who are logged in the most get assigned an asset in both SCCM and ServiceNow. Should that be turned off for servers specifically so t...
What sets task.approval to Requested when approval is started via Approval - User WF activity?
When task approval is started via Workflow using the Approval - User activity, what out-of-the-box functionality changes the task.approval value to 'Requested'? We recently created two new tables which extend task in two separate custom, scoped appli...
Resolved! Infomessages on portal
Where I can configure infomessage on portal, for example when new HR case is created, there are two infomessages, I need to change them little bit (trim surname and change link) but I have no idea where I could find them.
Flow Designer - Run Once or Schedule not triggering as expected
When trying to use Trigger = Run Once i select the date and time (a future time) and then wait for that time to pass, the flow does not trigger. what am i missing? is there a requirement that the time for trigger must be an hour away or some other r...