Hello,I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference. current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id is not workingCan anyone correct/modify it pleaseThank...
Hi All, I am been trying to get ServiceNow Virtual agent embedded into an external web application, in this case our Customer facing portal (non-ServiceNow). I followed the steps given in docs with limited success https://docs.servicenow.com/bundle/l...
I have created a Scheduled Job (as shown below) to pass dynamic recipients in email notification and trigger the notification through event in the script itself . But the issue is I have to separate users in TO and CC fields , i am unable to do so. I...
I have created a flow design where Approval process is skipped for VIP User and VIP line manager, It should directly be directed to catalog task 2.1.1.1 and follow steps 2.1.1.2 and 2.1.1.3 but I don't how how to do this like what option is flow desi...
I have created one field (Business Area) in CMDB_CI table and added in to form through Form layout. So here my question is, how it should populate all child classes in CMDB. I shouldn't go to every Class and i should not use form layout for every cla...
Hi, Is is possible to print the variables which are present in the Task form in a specific layout How can we achieve this if possible Thank you
I have a business rule that needs to share a variable with 5 other functions within the script. In the example below, I am trying to use diagLogs globally to store lots of diagnostic information. Inside the getassignmentCI function, the script doesn'...
Hello. Trying to put a default filter on a Related list "Add" function (impacted ci's where it only shows non-retired CI's. OOTB is "ALL". NOTE: List Control does not work when in "add" mode on a related list because you are going through the UI acti...
Hi Experts, As i am working in service portal and there is an intermittent issue occurring, explained below: when I am testing widgets in portal some of the widgets is not visible to the intended users(we have used user criteria to restrict access) o...
What is Script Background & Fix Scripts? I think both are used for running ad hoc scripts without the use of any workflow object or BR etc. But what is the difference?
The GlideDateTime's addDays not working as expected. This function is not returning correct value for time In the below example I am taking time of 90 days back from current date. However the function is returning correct value till '-78' days but no...
Short Description field text is too long. How i can warp that text. Similar, to green highlighted wrap text.
Hello All. I enabled the I18N Debugging for the language translations. What I saw was that in one of my widget titles is showing two prefixes : MSG: GMLD: Case details I'm not able to figure out how to translate this title to another language. Plea...
Hi Experts, I'm seeing "Tour ended because the next step was not found" on portal guided tour, and i tried to edit the step and found this error "Placement options are unavailable for hidden step" its not letting me place the txtbox I think. I'll at...
