Remove Knowledge Attached to Incident

[KM Fanboy]

Recently we started utilizing the Attach knowledge feature from the Incident form. However, some agents have asked if there's a way to remove attached knowledge articles once they've been attached to an Incident. I'm not finding a simple way to accomplish this.

[andymcdonald]

there is an OOB client script to disable attachments on incident form when the incident is closed.   In any case, you can remove attachments to any table via the sys_attachment table.  

[Goran WitchDoc]

Hi Dan,

That's a real good question. Never thought about that. Do you know saruppaul how to do this?

[SanjivMeher]

Hi Dan,

One option is to add the relationship 'Attached Knowledge to the form'. And then agents can click on the X button and save the incident to remove the link between Incident and that knowledge.

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[KM Fanboy]

That's exactly what I was looking for. Thanks!