Make all fields read-only on Incident State: resolved

[Kishor Mudhili]

Hello All,

I want to make all fields read-only when incident is resolved. I tried in diff ways. but not working.

even I have tried client Script & UI actions. no Luck.

Please find my Client script code: 

function onSubmit() {
var currState = g_form.getValue('incident_state');

if (currState == '6')
{
g_form.setReadOnly('impact', true);
g_form.setReadOnly('urgency', true);
return;
}
}

all fields grade out except : caller/category/impact

Please find my attached screenshot for your referencer

Regards.

Kishor Mudhili

[Philippe Casidy]

Hi,

You may use a UI Policy that will be triggered when the record has Active set to false.

You can get the list of all editable fields using

g_form.getEditableFields()

Then you can simply loop on all of them to g_form.setReadOnly() and then make writeable again the one you want.

OR only setReadOnly(), the one you want.

Philippe

[Saurabh singh4]

Hi Kishore

please apply this,it is working

simply use onChange and use   g_form.getValue('state')

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var currState = g_form.getValue('state');

if (currState == '6')
{
//you can simply follow this and makes field read only on resolved condition
g_form.setReadOnly('impact', true);
g_form.setReadOnly('urgency', true);
return;
}

//Type appropriate comment here, and begin script below

}

please mark my answer correct and helpful,if it helps you yo achieve your functionality

Thanks and Regards 

Saurabh singh